Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Stamford, Connecticut. This role focuses on maintaining workplace technology, resolving day-to-day hardware and software issues, and supporting a secure, productive desktop environment. The ideal candidate brings strong Microsoft ecosystem knowledge, clear communication skills, and a service-oriented approach to troubleshooting and user support.

Responsibilities:
Deliver technical assistance for desktops, laptops, mobile devices, printers, scanners, meeting room technology, and other workplace equipment.
Diagnose and resolve issues involving Windows systems, Microsoft 365 applications, email, collaboration tools, file storage, and endpoint performance.
Administer core Microsoft 365 functions such as account setup, license assignment, mailbox support, group management, and access to Teams, OneDrive, and SharePoint.
Support device management activities through Microsoft Intune, including enrollment, policy configuration, application deployment, and compliance monitoring.
Maintain endpoint health by coordinating provisioning, patch installation, security baseline application, and device lifecycle tasks.
Assist with user account administration, permissions, directory-related support, and basic troubleshooting of access or network connectivity problems.
Follow service desk processes to document incidents, fulfill requests, update asset records, and create or maintain technical support documentation.
Contribute to endpoint security efforts by supporting protection tools, compliance practices, backup awareness, and standard recovery procedures.

Requirements

Working knowledge of Windows client operating systems and standard business applications, including Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.
Familiarity with Microsoft Azure fundamentals and general cloud-based IT services.
Experience supporting Microsoft 365 administration, including users, licensing, mailboxes, collaboration tools, and file-sharing platforms.
Understanding of Microsoft Intune and endpoint management concepts such as device enrollment, configuration profiles, compliance policies, and software deployment.
Ability to troubleshoot hardware, software, access, connectivity, performance, and endpoint security issues in a user support environment.
Basic knowledge of Active Directory, permissions, group policies, and foundational network troubleshooting.
Strong documentation, verbal communication, and written English skills with a consistent customer-focused approach.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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