Lead UX/UI

If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.

For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

How you'll make an impact

The Digital Experience and Design team sits within Digital and Customer and is accountable for the customer experience of our digital assets ( My AMP web and app, AMP Bank App, and Customer Communications) from strategy to planning to execution (partnering with Digital IT) and optimisation.

As Lead UX/UI Designer, you'll shape and optimise AMP's digital customer experiences across websites and apps, turning customer insights, data and research into intuitive, accessible and high-performing journeys. Working closely with Product, Marketing, Technology and CX teams, you'll lead discovery, drive continuous optimisation, maintain design standards, and champion a customer-first design culture that delivers measurable business and customer outcomes.

You'll make an impact by:

• Lead UX/UI strategy aligned to business goals, customer needs and AMP's digital vision.
• Design and optimise end-to-end customer journeys using research, journey mapping, prototyping and testing.
• Drive continuous improvement through analytics, A/B testing, personalisation and conversion optimisation.
• Maintain and evolve digital design systems to ensure consistency, accessibility and scalable delivery.
• Partner and influence across teams, facilitating workshops, coaching stakeholders and embedding customer centred design practices.

What you will bring to the team

• Degree qualified in Design, Human Centred Design, HCI, Business or a related discipline, with a commitment to continuous learning.
• 5+ years' UX/UI or Product Design experience, including leadership experience delivering complex digital initiatives within large organisations or consulting environments.
• Experience working in the Australian financial services industry would be preferable.
• Strong portfolio demonstrating end to end UX/UI design across web and mobile experiences.
• Expertise in customer centred design, including research, usability testing, journey mapping, prototyping, design strategy and data driven decision making.
• Advanced capability with Figma, Adobe Creative Suite and modern research tools, with proven stakeholder management, project delivery and a growing application of AI to improve design efficiency and outcomes.

We believe in the power of inclusion and diversity

We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged but also leads to better connections with our customers.

We're committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, and we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.