Service Desk Analyst

Ready to take the next step in your IT career?

At efex, no two days are the same. You'll work across a variety of client environments, get hands on with cutting edge technologies, and be backed by a down to earth team that genuinely wants you to succeed.

Who We Are

With over 20 local branches supported by a strong national presence, efex is one of Australia's leading IT and digital services providers. We deliver right sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.

Our culture is approachable and business focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.

The Role

As a Service Desk Analyst, you will play a key role in supporting our clients and ensuring their IT systems run smoothly. This is a full time role based in Sydney, offering plenty of variety and client interaction.

You will:

• Provide high quality IT support and exceptional customer service
• Troubleshoot and resolve client issues across a range of technologies
• Manage service requests and incidents through Salesforce
• Maintain accurate ticket notes, timesheets, and documentation
• Apply security best practices across implementations
• Work collaboratively with colleagues to deliver seamless service

About You You'll thrive in this role if you have:

• Previous MSP or internal IT experience
• Strong customer service and client facing skills

A solid background in:

• Workstation troubleshooting
• Active Directory and Microsoft 365 support
• Backup and recovery processes
• Remote monitoring and management tools
• Servers, switches, routers, firewalls, and storage
• Azure and VOIP solutions

And personally, you'll bring:

• A desire to keep learning and stay across new technologies
• A friendly, positive approach to client service
• The ability to work in a fast paced environment while staying organised

What We Offer:

• Competitive salary: we recognise your expertise
• Supportive, down to earth culture: collaboration and respect are at the core of our team
• Birthday leave: celebrate your day, on us
• Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
• Career pathways: choose the direction that suits you best, whether that's advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise
• Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve

Why Join efex?

This is more than just a helpdesk role; it's an opportunity to grow with one of Australia's fastest growing MSPs. You'll gain exposure to diverse environments and cutting edge technologies while being supported every step of the way.