Customer Service Specialist - Content Writing

JOB INTRODUCTION:

As a Customer Service Specialist you will be responsible for writing templates, providing and acquiring detailed service information, marketing, responding to customer inquiries and more. Additionally, you will be tasked with providing excellent customer service and ensuring customer satisfaction by demonstrating your professionalism and expertise.

Job Description

• Customer Service Specialist - Content Writing, Marketing and Customer Care
• Monday-Friday 9am-5pm (EST) - small time variations may apply
• Home-Based/Remotely
• Salary $600 (NOT commission based)

Requirements/Skills

• English level - C1,  native or near-native speakers
• French level - C1, native or near-native speakers
• Modern Computer/Laptop with fast, stable internet connection and quiet working environment
• Experience in Creative Writing, content writing and financial vocabulary both in English and French
• Experience in Marketing and/or Sales
• Strong phone communication, presentation skills and active listening
• Ability to multi-task, prioritize, and manage time effectively
• Proficient in Word, Excel, Google Docs and Sheets, and Outlook
• Experience working with western companies (is a plus)

Responsibilities & Duties:

• Providing customer service via phone, e-mail, voice chat or video chat
• Writing financial templates in English and/or French
• Acquiring information from clients
• Preparing documents, reports and updating customer database
• Collaborating with the management team and training new customer service agents
• More detailed responsibilities will be presented during the hiring process