Lead RCA

Phoenix Senior Living, a global leader in digital entertainment, seeks a Lead RCA to own complex problem investigations across our telecommunications and media platforms. You will lead cross-functional post-incident reviews, perform deep root cause analysis, and translate findings into practical, long-term preventive solutions. Partnering with engineering, operations, and product teams, you'll analyze system data, define corrective actions, and track remediation outcomes. This role is ideal for a detail-oriented problem solver who thrives in a creative, collaborative culture and enjoys improving reliability for millions of users worldwide.