Desktop Services Technician I

RESPONSIBILITIES:
Kforce has a client that is seeking a Desktop Services Technician I in Orlando, FL.

Summary:
The Desktop Support Technician will be responsible for providing technical support to our corporate and remote locations for computers, mobile devices, peripherals, and applications. The Desktop Support Technician will also be responsible for the successful completion of Desktop related projects under supervision. This role is in office Monday to Friday.

Key Tasks:
* Monitor the internal ticket systems and complete basic support requests for PC build and deployments
* Perform installs, moves, adds and changes (IMAC) to meet customer needs
* Provide support and respond to queries in a timely manner; Ensure tickets are completed in accordance with the appropriate Service Level Agreement
* Support the in-house Desktop Services team with basic requests (i.e., replacing cables, setting up projectors, moving computers, etc.
* Complete any other tasks as requested by the team supervisor or senior member of staff

REQUIREMENTS:
* Associate degree or equivalent experience
* Experience equivalent to the education requirement may be accepted in lieu of the education requirement
* 2 years of experience in the Information Technology field
* Experience with Desktop Technologies (Laptop, PC, Mobile, Desktop)
* Experience with Mobile Device Management (MDM) platforms such as MobileIron and JAMF
* Basic understanding of information technology security principles
* Basic understanding of ITIL/ITSM processes and procedures
* Excellent technical acumen on Desktop and/or Application technologies
* Excellent interpersonal, written and oral communication skills
* Must be able to push, physically handle, and lift objects up to approximately 50 lbs.
* Must be able to stoop, bend, climb ladders, pull wire, kneel and crawl to make repairs, adjust and/or install equipment

Preferred:
* A+/Microsoft, or other relevant technical certifications - preferred
* ITIL Foundations - preferred
* Apple Certified Support Professional - preferred

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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