Program Manager

Program/Product Manager
Location: Mostly remote

With tentative travel in NYC 330 Hudson Office or Wilmington DE
Travel Reimbursed

·        Integrate with an existing co-brand credit card servicing team to define and write functional & non-functional requirements for new features in JIRA & Confluence

·        Partner with cross-functional stakeholders from design/data/business/engineering/architecture to identify dependencies as well as drive prioritization and backlog execution

·        Collaborate with their counterparts to collect bi-weekly status reports across all initiatives for the pod and share the same with the program

·        Collaborate with the program team to identify risks, blockers, and open items and pathways to close the same

·        Driven, comfortable with charting a path when facing ambiguous situations

·        Attention to detail and quality of work; collaborative attitude with team members

·        Industry experience within Banking

·        Ideal candidate would have experience in the Card space or Co-Branded Cards space

·        Experience with back-end/APIs or experience in working with products where they collaborated with tech / data teams on building products that had a back-end component and integrations

Product Management Experience:

Requirements gathering & definition

·        Writing Requirements in JIRA

·        Cross-functional collaboration skills with design/data/business/tech

·        Experience identifying and resolving risks/blockers

·        Excellent communication and organization skills, brings structure to ambiguity

·        Experience working in a scaled Agile product delivery environment and launching market-facing/customer-facing products / releases

Additional job requirements:

o Strong analytical skills

o High-level understanding of AWS, APIs, Dbase and KAFKA

o Ability to derive servicing business requirements and align them to architectural solutions

o Understand user journeys, personas, scenarios and customer outcomes across this matrix to derive acceptance criteria and test cases for each Servicing experience we are building

o Jira usage skills to create usable Epics & stories for engineers

o Partner with UAT testing support teams for test data setup and coordinate integration testing for internal E2E

o Provide status updates and identify watch items/risks/path to green

o Lead X-product calls and document key discussion points, decisions, pending open decisions, any takeaways

o Adoption of AI tools to automate Epics * stories