IAM Technical Business Analyst

• Location: Sydney, NSW (Hybrid)
• Work Type: Full Time (Permanent or Fixed-Term Contract options available)
• Experience Level: Senior (8+ years)

Position Overview

The Automation Specialist will design, build, test, and implement automated workflows and integrations supporting the future-state Local Administrator Access operating model. Working alongside the Technical Business Analyst, the role will focus on replacing manual processes with scalable automation, improving user experience, and delivering sustainable operational efficiencies. The core objective is to automate request intake, validation, approval, training checks, reporting, and removal flags.

Key Requirements

• Experience: Minimum 8+ years of experience in technical workflow automation, identity management, or systems integration.
• Platform Expertise: Deep, hands-on technical proficiency configuring and uplifting Jira and SailPoint workflows.
• Integration Skills: Proven capability leveraging APIs, connectors, and enterprise automation tooling to sync systems.
• Domain Knowledge: Strong understanding of Cyber Security, Identity Access Management (IAM), and End User Experience (EUX) environments.
• Work Rights: Full working rights for Australia, based in or willing to relocate to Sydney.

Key Responsibilities Workflow Automation

• Design and implement automated request, approval, and fulfilment workflows.
• Configure workflow orchestration and approval routing.
• Automate notifications, escalations, exception handling, and attestation activities.
• Streamline manual operational activities through workflow automation.
• Automate Local Admin request, validation, approval, fulfilment, monitoring, and removal where possible.
• Uplift Jira and SailPoint workflows to enable faster and more automated responses.

Systems Integration

• Build integrations between request management, identity, endpoint management, and approval platforms.
• Leverage APIs, connectors, and enterprise automation tooling.
• Enable data exchange across Cyber, EUX, and Identity systems.
• Support automation of access validation, reporting, and governance activities.

Technical Solution Delivery

• Translate business requirements into technical workflow solutions.
• Develop automation standards, reusable components, and implementation patterns.
• Conduct testing, defect resolution, and deployment activities.
• Support transition into operational support.

User Experience & Reporting

• Simplify request submission and fulfilment journeys while reducing manual touchpoints and approval delays.
• Improve transparency and visibility of request status and design self-service capabilities where appropriate.
• Develop operational dashboards and automation reporting to measure workflow performance and automation effectiveness.
• Identify further opportunities for process optimization and enhancement.