Senior ServiceNow Developer

DC Public Schools (DCPS) is seeking a full-time Senior ServiceNow Developer to support the development, administration, and ongoing enhancement of the district’s ServiceNow platform within the Office of Data & Technology. This role will play a critical hands-on part in configuring, maintaining, and evolving ServiceNow to support district-wide business processes across multiple modules, including — but not limited to — Source-to-Pay (S2P), Human Resources Service Delivery (HRSD), IT Service Management (ITSM), IT Asset Management (ITAM), and other modules.

The ideal candidate brings strong platform fundamentals, experience supporting enterprise workflows, and the ability to partner effectively with non-technical stakeholders across a large public-sector organization. The Senior ServiceNow Developer will ensure solutions are scalable, user-centered, secure, and aligned to DCPS operational priorities, while supporting continuous improvement of service delivery across central office and school-based teams.

•      Serve as a primary administrator for the DCPS ServiceNow instance, supporting day-to-day service operations and maintenance.

•      Configure and maintain ServiceNow applications, including forms, lists, workflows/flows, notifications, and reporting.

•      Support development and enhancement activities across multiple ServiceNow modules, including ITSM, HRSD, S2P, and other modules available.

•      Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications.

•      Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and recommend platform-aligned approaches.

•      Coordinate with the Office of the Chief Technology Officer (OCTO) on development, changes, and support.

•      Ensure configurations follow ServiceNow best practices, prioritizing configuration over customization and maintaining upgrade readiness.

•      Troubleshoot platform issues, resolve defects, and support continuous improvement through analysis and refinement of existing processes.

•      Develop and maintain technical documentation, including configuration details, process flows, and user guidance.

•      Partner closely with internal IT teams, vendors, and ServiceNow partners as appropriate.

•      Bachelor’s degree in Information Technology, Computer Science, a related field, or equivalent professional experience (15+ years of relevant experience considered in lieu of degree).

•      Five or more years of hands-on ServiceNow administration experience, including ownership or co-ownership of a ServiceNow instance.

•      Eight or more years demonstrating strong foundational knowledge of the ServiceNow platform, including forms, lists, tables, and dictionary configuration; Business Rules and Client Scripts.

•      Eight or more years of experience integrating ServiceNow with external systems via REST/SOAP APIs.

•      Eight or more years of proficiency in JavaScript for ServiceNow scripting (business rules, client scripts, UI policies).

•      Eight or more years of knowledge of UI Policies and UI Actions, Roles and Access Control Lists (ACLs), update sets, and platform administration.

•      ITIL Foundation certification or equivalent ITSM process knowledge.

•      Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps.

•      Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports.

•      Experience working in a public sector, K–12, education, or other highly regulated environment.

•      ServiceNow Certified Application Developer (CAD) strongly preferred.