Commercial General Liability Director

A respected and growing property & casualty insurance carrier is seeking a Commercial General Liability Claims Director to provide leadership and strategic oversight for its commercial liability claims operation. This is a unique opportunity to join a highly visible department and play a key role in shaping processes, developing talent, and supporting continued growth across the Mid-Atlantic region.

This position offers the chance to work closely with senior leadership while leading a team of Claims Supervisors and claims professionals handling complex commercial liability exposures.

Key Responsibilities

• Lead, mentor, and develop Commercial Claims Supervisors and their teams.
• Foster a culture of accountability, continuous improvement, professional development, and exceptional customer service.
• Provide strategic direction for the Commercial Claims operation, including workflow design, operational improvements, and best practices.
• Offer guidance on complex coverage determinations and litigated claims across multiple jurisdictions.
• Conduct file reviews and performance assessments to ensure quality handling and regulatory compliance.
• Assist in developing and delivering training programs focused on emerging issues, complex claims, and policy interpretation.
• Manage relationships with defense counsel, experts, and external vendors.
• Participate in agent, broker, and insured claim review meetings and help prepare exposure analyses.
• Identify trends, capacity concerns, and operational challenges, while recommending solutions and improvements.
• Present departmental results and performance metrics to senior claims leadership.
• Support recruiting, interviewing, and talent development initiatives.
• Investigate and respond to regulatory inquiries and complaints when necessary.

Qualifications

• Bachelor's degree required.
• Minimum of 2 years of commercial claims supervisory or management experience.
• Several years of commercial casualty/general liability claims experience with an insurance carrier.
• Strong commercial coverage knowledge and technical claims expertise.
• Experience managing complex and litigated commercial claims.
• Proven ability to coach, develop, and lead high-performing teams.
• Excellent analytical, problem-solving, decision-making, and organizational skills.
• Strong written, verbal, and interpersonal communication abilities.

If you have a background in commercial liability claims leadership and are interested in helping build and elevate a growing claims operation, we'd welcome the opportunity to speak with you.