Service Desk || San Antonio, TX_ Full Time

Service Desk

San Antonio, TX Hybrid

Full Time

Key skills

• Experience in handling tickets
• Ability to prioritize ticket
• Excellent communication skills and the role expect to talk to high profile users
• Teamwork and collaboration especially when tasks are dependent on multiple teams
• Conflict management and handling difficult users
• Work under high workload environment
• Willingness to be flexible with work schedule when need arises.

Role:

• The role is part of the team that review and approves access entitlements across the company.
• This team works closely with Information security team, so it is expected candidate understand the Infosec principles in an Enterprise Setup
• The ticketing tool is inhouse tool and candidate will be trained on the tool and SOPs once selected
• Access Reports and are to be reviewed on daily basis and corrective / confirmative actions are to be taken accordingly
• Collaborate with various application teams and Application owners

Thanks & Regards

Nidhi Rawat

Desk: