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Oracle ICM Support Specialist

EconosoftUnited States🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationUnited States
Stakeholder ManagementOracleERP

Job description

The Oracle ICM Support Specialist serves as a primary subject matter expert responsible for identifying, troubleshooting, and resolving complex issues within critical enterprise software systems. Working as a "software detective," this role collaborates across functional teams to ensure high availability, optimal system performance, and seamless functional configuration of Oracle Incentive Compensation applications.

REQUIRED SKILLS

  • Oracle Sales Cloud Incentive Compensation (Oracle ICM) (10+ years)
  • Functional configuration and administration of ERP systems (10+ years)
  • Advanced IT troubleshooting, issue diagnosis, and application remediation (10+ years)

ADDITIONAL DESIRED SKILLS

  • Oracle Database Security
  • Excellent communication and client stakeholder management skills
  • Financial services industry background

CANDIDATE PROFILE

An experienced, highly analytical Application Support Engineer with extensive mastery of Oracle Incentive Compensation modules. This candidate excels in high-stakes troubleshooting environments, displays strong leadership and team-collaboration skills, and communicates complex technical details clearly to client stakeholders.

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