Senior Technology Training Specialist

SUMMARY

The AOC is seeking proposals from prospective Offerors to provide one (1) Senior Technology Training

Specialist. The Senior Technology Training Specialist will develop and deliver training and documentation

to support applications that are used at the Maryland Judiciary. These applications may include highly

customized or proprietary software, Microsoft Office applications, and specialized technical solutions to

support the work of the Maryland Judiciary.

Offeror may propose no more than one (1) resource(s). Offeror shall propose resource(s) for which they have

the right to represent. If multiple Offerors propose the same resource(s), the AOC reserves the right to make such investigations, as it deems necessary, to confirm the representation of any proposed resource(s), and reject any Offeror s proposed resource(s). After any investigations, if the AOC is unable to confirm the representation of any proposed resource(s), including a proposed resource who signed multiple Attachment

B. OFFEROR RESOURCE QUALIFICATIONS

1. The Offeror shall propose resource(s) that meet the following minimum qualifications:

a. Bachelor s degree from an accredited university.

2. The AOC prefers Offeror proposed resource(s) to have the following qualifications:

a. At least five (5) years experience as a technology trainer with proprietary and/or advanced

off the shelf software (such as Microsoft teams, Co-Pilot, OneNote, SharePoint, etc.,

applications).

b. At least three (3) years experience with developing technical documentation.

C. SCOPE OF WORK

Offeror proposed resource(s) shall be responsible for the following:

1. Plan, develop, and deliver hands-on instructor led training for commercially available and proprietary

software applications.

2. Plan and develop documentation, training videos, and instructional design modules for commercially

available and proprietary software applications.

3. Communicate with the Contract Manager on project plans, status, and updates for each assignment.

D. OFFEROR RESOURCE(S) SKILLS, EXPERIENCE, & CAPABILITIES

1. Offeror shall propose resource(s) possessing the following preferred skills, experience, and

capabilities:

a. Experience with:

(1) Developing and delivering in person Instructor Led training for commercially

available and proprietary software.

(2) Delivering customer training programs using adult learning principles to individuals

and groups of users.

(3) Using Technical applications to support training development such as Camtasia,

Articulate 360, Vyond, etc.

(4) Managing training projects from initiation through completion, ensuring timely

delivery and quality outcomes.

b. Ability to:

(1) Use methodologies to plan, track, and deliver high quality technical training.

Senior Technology Training Specialist

(2) Develop technical documentation for commercially available and proprietary

software (Quick Reference Cards, Quick Reference Guides, content for the web,

etc.).

(3) Develop video and interactive recorded training to support technical processes.

(4) Coordinate multiple tasks, resources, and stakeholders effectively.

(5) Organize and manage time effectively to handle concurrent training initiatives and

deadlines.

c. Knowledge of:

(1) Customer service standards when interacting with internal and external Subject

Matter Experts.

(2) Identification and troubleshooting of user-defined challenges and implementing

appropriate solutions.

(3) Microsoft Office applications including Teams, Co-Pilot, OneNote, and SharePoint.

E. PLACE OF PERFORMANCE

1. Work shall be performed in a hybrid setting each week, Monday through Friday, as follows:

a. Three (3) days remote at a suitable off-site location selected by the Offeror/Offeror

Resource(s).