Video Surveillance Operator I CCTV surveillance

Job Title: Video Surveillance Operator

Location: Las Vegas, NV 89118

Work Schedule: Onsite

Schedules (5x8, 30 min unpaid lunch):

(Tuesday Saturday | 10:30 PM 7:00 AM)

Interview Schedule 1 hour onsite interview + shadow session (30 mins each)

Assignment Length: 6 months with potential for full time conversion (performance review at 3 6 months) based on business need and candidate's performance General info on Onboarding Schedule:

Typical window for first day of onboarding will be between Tuesday Friday, 12:00 PM to 4:30 PM. The candidates should remain available.

Mandatory Training Requirement:

All new hires (day, swing, or grave shifts) are required to complete two weeks of mandatory training conducted on the swing shift: 6:00 PM to 11:00 PM, Saturday through Wednesday.

Final training schedules will be confirmed during onboarding.

Important Note:

Candidates must be able to fully commit to the initial two-week training schedule. Inability to meet this requirement may result in the offer being rescinded.

If the contractor was not able to pass training in two weeks, that can be extended to three weeks. This sometimes happens with candidates who struggle with computer skills or reading comprehension. Please ensure candidates are aware of and can commit to these requirements before submission.

Role Overview

The Surveillance Operator is a desk-based, onsite security monitoring role responsible for reviewing live video feeds, identifying potential threats, and taking immediate action such as issuing real-time audio warnings or contacting law enforcement/property representatives.

Operators monitor multiple sites nationwide using proprietary Blue Eye software and work in a fast-paced, multi-screen environment.

This role is not related to casino surveillance and is not located on the Las Vegas Strip.

Key Responsibilities

Monitor multiple live video surveillance feeds to identify suspicious or unsafe activity

Deliver real-time audio warnings to individuals onsite when appropriate

Escalate incidents to police departments, first responders, or site contacts as needed

Write clear, accurate, and detailed incident notes and documentation

Manage several computer screens, tabs, and applications simultaneously

Maintain strong attendance, punctuality, and consistent focus throughout the shift

Escalate technical issues to IT; no troubleshooting knowledge required

Required Qualifications

Ability to speak, read, and write English clearly

Comfortable speaking with law enforcement and property managers

Proficient computer skills, including navigating multiple monitors and tabs

Minimum typing speed of 40 WPM

Ability to sit and focus for long periods

Strong attention to detail in a high-volume, fast-paced environment

All new hires must cover weekends.

Preferred Backgrounds (Nice-to-Haves)

Video gaming experience (fast reaction speed, multi-screen familiarity)

Call center or dispatch-style experience

Previous loss prevention or surveillance experience

Experience in fast-paced desk environments

Not preferred:

Security guards accustomed to physical patrols

Candidates expecting flexible schedules or remote work

Work Environment

Fast-paced operations center

Heavy computer and multi-monitor use

Safe, climate-controlled office setting

Structured, non-flexible schedules - employees must work the shift hired for

Communication currently via Microsoft platforms; transitioning to Google Meet/Google Mail

Occasional overtime - not mandatory, but must be flexible for up to 20 minutes over shift if stuck on an active call