Lead Data Analyst- South Bank, QLD

Lead Data Analyst- South Bank, QLD

Job no: 531910
Brand: Leisure
Work type: Full time
Location: Queensland
Categories: Digital and Technology

Join us as a Lead Data Analyst and turn loyalty data into powerful insights that drive customer engagement, growth, and commercial impact

ABOUT THE OPPORTUNITY

As the Data & Insights Lead, you will play a critical role in shaping the future of loyalty performance through data, analytics, and actionable insights. You will lead the development and optimisation of a world-class loyalty data asset, helping drive member engagement, acquisition, program performance, and commercial value. Working closely with loyalty, brand, technology, and data teams, you will influence strategic decision-making and champion a data-first culture across the business. This is an exciting opportunity to lead a high-performing team while delivering innovative analytics solutions that directly impact customer experiences and business outcomes.

KEY RESPONSIBILITIES

• Lead the development and optimisation of a loyalty data ecosystem that supports program growth and member engagement
• Design and deliver reporting frameworks and performance dashboards that provide meaningful insights into loyalty program outcomes
• Report on loyalty KPIs including member lifetime value, earn rates, redemption rates, and program performance metrics
• Collaborate with loyalty, brand leadership, and data teams to align priorities and deliver data-driven outcomes
• Support loyalty program planning through upfront value estimation and post-execution performance analysis
• Champion advanced analytics and predictive modelling opportunities to optimise loyalty program performance
• Drive data enablement priorities and facilitate execution of data-led use cases
• Promote a culture of performance optimisation and evidence-based decision making across loyalty and customer teams
• Partner with technology teams to identify and implement opportunities for automation and innovation through data
• Lead cross-functional analytics, reporting, and business intelligence initiatives from prioritisation through delivery
• Manage priorities, roadmaps, timelines, and stakeholder expectations to achieve high-quality outcomes
• Build, coach, and develop a team of data analysts and data scientists
• Participate in agile ceremonies, workshops, planning sessions, retrospectives, and communities of practice
• Stay informed on emerging trends and developments relating to customer data and loyalty analytics
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

EXPERIENCE & QUALIFICATIONS

• 5+ years' experience delivering analytics solutions, preferably within retail or customer-facing industries
• Experience working with loyalty programs and customer engagement strategies
• Proficiency in descriptive analytics, SQL, reporting, and Power BI
• Demonstrated success using data and analytics capabilities to generate measurable business value
• Experience with advanced and predictive analytics
• Strong stakeholder engagement, communication, and presentation skills
• Experience leading teams and delivering outcomes through cross-functional collaboration
• Familiarity with agile methodologies and ways of working
• Strong business acumen and customer-centric mindset
• Tertiary qualification in a relevant discipline

ABOUT THE BRAND

World360 Rewards (part of Flight Centre Travel Group) is a global loyalty platform that helps brands engage and inspire through unforgettable rewards-from travel experiences to gift cards and more. It's a smarter way to recognise, motivate, and connect with the people who matter most.

What you'll Enjoy

Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Development:Individualised Learning & Development pathway options

Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within

Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health:Support and Employee Assistance Program for staff and family

Social:Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability:The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Applications close: