Job Title: Salesforce / ServiceMax Architect

Location: Remote (USA)
Job Type: Contract / Full-Time
Experience Required: 12+ Years

Job Summary

We are seeking an experienced Salesforce / ServiceMax Architect to lead the design, architecture, and implementation of enterprise Field Service Management (FSM) solutions. The ideal candidate will have deep expertise in Salesforce Service Cloud, ServiceMax, Apex, Lightning, integrations, and enterprise architecture. This role requires strong technical leadership, stakeholder management, and experience delivering scalable service management solutions.

Key Responsibilities

• Design and implement end-to-end ServiceMax Field Service Management solutions on the Salesforce platform.
• Define solution architecture, technical design, and best practices for Salesforce and ServiceMax implementations.
• Lead architecture discussions with business stakeholders, product owners, and technical teams.
• Customize and configure ServiceMax modules, including:
  • Work Orders
  • Preventive Maintenance
  • Installed Base
  • Service Contracts
  • Scheduling & Dispatch
  • Mobile Applications
  • Inventory Management
• Design scalable integrations with ERP systems such as SAP, Oracle, Microsoft Dynamics, or other enterprise platforms.
• Develop integration solutions using REST APIs, SOAP APIs, Platform Events, MuleSoft, Dell Boomi, or Informatica.
• Provide technical leadership on Salesforce development using Apex, Lightning Web Components (LWC), Visualforce, Flows, and Triggers.
• Design secure and scalable data models following Salesforce best practices.
• Review code, mentor development teams, and establish development standards.
• Participate in architecture governance, technical design reviews, and solution validation.
• Ensure application performance, scalability, security, and maintainability.
• Support CI/CD implementation using Salesforce DX, Git, Jenkins, Copado, or Azure DevOps.
• Collaborate with QA, DevOps, business analysts, and project managers throughout project delivery.

Required Skills

• 12+ years of IT experience.
• 7+ years of Salesforce platform experience.
• 4+ years of ServiceMax implementation and architecture experience.
• Strong expertise in:
  • Salesforce Service Cloud
  • ServiceMax
  • Apex
  • Lightning Web Components (LWC)
  • Visualforce
  • SOQL/SOSL
  • Flows
  • Triggers
• Strong understanding of Salesforce architecture and governor limits.
• Experience designing enterprise-level integrations using REST and SOAP APIs.
• Experience with integration platforms:
  • MuleSoft
  • Dell Boomi
  • Informatica
• Experience integrating Salesforce with:
  • SAP
  • Oracle
  • Microsoft Dynamics
  • Other enterprise applications
• Strong knowledge of Field Service Management processes.
• Experience with mobile workforce solutions.
• Expertise in security, sharing rules, permission sets, and role hierarchy.
• Experience with Git, Salesforce DX, Jenkins, Copado, or Azure DevOps.
• Strong knowledge of Agile/Scrum methodologies.