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ITSM Consultant V (Senior Agile Scrum

Kaiser PermanenteGreensboro, North Carolina🇺🇸United StatesPosted 13 Aug 2026

Why This Role Stands Out

This hybrid role offers significant career growth by allowing you to lead impactful Agile service management initiatives at a renowned organization, optimizing critical IT processes and driving continuous improvement. You'll thrive here if you're an experienced ITSM professional passionate about Agile methodologies and eager to refine IT services that benefit a large enterprise. Apply now to leverage your expertise and shape the future of IT service delivery!

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Greensboro, North Carolina, United States
ScrumAgile

Job Description

Kaiser Permanente seeks an experienced ITSM Consultant V to lead Agile, ITIL-based service management initiatives within our Information Technology & Software organization. In this senior role, you will design and optimize IT service processes, drive adoption of Agile and Scrum practices, and partner with cross-functional teams to improve incident, change, and problem management. You will analyze service performance, implement continual improvement, and guide tool configuration to support reliable, user-centric IT services for our enterprise stakeholders.

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