Why This Role Stands Out
This hybrid role offers significant career growth by allowing you to lead impactful Agile service management initiatives at a renowned organization, optimizing critical IT processes and driving continuous improvement. You'll thrive here if you're an experienced ITSM professional passionate about Agile methodologies and eager to refine IT services that benefit a large enterprise. Apply now to leverage your expertise and shape the future of IT service delivery!
Quick Overview
Job Description
Kaiser Permanente seeks an experienced ITSM Consultant V to lead Agile, ITIL-based service management initiatives within our Information Technology & Software organization. In this senior role, you will design and optimize IT service processes, drive adoption of Agile and Scrum practices, and partner with cross-functional teams to improve incident, change, and problem management. You will analyze service performance, implement continual improvement, and guide tool configuration to support reliable, user-centric IT services for our enterprise stakeholders.
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