Business Intelligence Analyst

Business Intelligence Analyst

Exclusive opportunity to join a fast-growing organisation within the UK telecommunications sector, supporting the development of a sophisticated commercial intelligence and analytics capability.

The Business Intelligence Analyst will transform customer and commercial data into actionable insight, helping teams across Marketing, Sales, Customer Services and Commercial Strategy make better, evidence-based decisions. The role will cover reporting, customer analytics, forecasting and predictive modelling, with exposure to increasingly automated and AI-enabled analytics.

Hybrid working – 3 days in Oxfordshire office, 2 from home

Key Responsibilities

• Develop dashboards, reporting and analysis covering sales, marketing, customer behaviour, pricing, propositions and customer service.
• Analyse commercial performance across customer acquisition, churn, ARPU, penetration, customer lifetime value and marketing effectiveness.
• Translate complex data into clear insight and recommendations for commercial stakeholders.
• Support customer segmentation and analysis of customer behaviour, demographics, competitor activity and market trends.
• Help develop and maintain commercial intelligence datasets and improve the quality and accessibility of commercial data.
• Support predictive modelling across acquisition, churn, upgrades, customer lifetime value, marketing performance and forecasting.
• Analyse pricing trials, marketing campaigns, proposition launches and other commercial experiments to identify performance and opportunities.
• Identify opportunities to automate reporting, improve data quality and streamline analytical processes.
• Work closely with Technology, Operations and wider commercial teams to resolve data issues and strengthen analytical capability.
• Contribute to trusted reporting frameworks and executive dashboards providing a consistent view of commercial performance.

Skills & Experience

• Experience within commercial insight, business intelligence, data analytics or performance reporting.
• Strong analytical capability with experience manipulating, interpreting and drawing conclusions from complex datasets.
• Experience using Power BI, SQL and Excel.
• Ability to communicate analytical findings clearly to non-technical commercial stakeholders.
• Commercially curious, with the ability to challenge assumptions and use data to identify opportunities and solve business problems.
• Experience within telecommunications would be particularly advantageous, although other data-rich, customer-focused sectors will be considered.
• Exposure to customer analytics, segmentation, forecasting, predictive modelling or commercial experimentation would be beneficial.
• Experience with Snowflake, Python, R or AI-enabled analytics tools would be advantageous.

If you have the experience and are interested in discussing further, please get in touch ASAP with your current CV:

Due to a high volume of applicants, we are unable to respond to everyone. We will get in touch if you are successful in your application.