Business Development Manager

Relationship Management

• Independently manage key influencer accounts (Assigned Architect, Govt and consultants)

• Identify the key people within accounts who influence glass specification/purchase and build strong relationships with them

• Identify the key external stakeholders which are associated with the project and help sales team in better conversion

• Identify the key people within key external influencer accounts who influence glass purchase and build strong relationships with them

• Implement key account management process with the targeted key influencer account

Revenue

• Understand the project decision making and ensure that all support is provided to sales team for the order closure

• Support sales team in the closure of the project by supporting from key influencer side

• Ensure unique specification to create the differentiation to get better price realization.

Customer Satisfaction

• Ensure better NPS from the assigned customer

• Seek customer feedback and facilitate redressal of any complaints/ issues during project execution

• Undertake defined customer engagement activity

Market Intelligence

• Keep track of the industry trends and competition

• Identify new potential key accounts

• Undertake local and global product benchmarking

• Monitor trends towards policy, codes and norms

Productivity

• Achieve specification strike rate from key accounts influencers being managed

• Achieve better success rate from specified projects

• No of meeting per day

• No. of new customer added

• No. of new project added