Conversation Designer

Please find the requirements below and let me know if you are interested.

Client                                    : TCS

Title                                      : Conversation Designer

Location                              : Boston, MA (Onsite)

Employment Type           : W2/C2C

Rate                                        :  $115/c2c or 95/w2

We are seeking a creative and customer-focused Conversation Designer to design intuitive conversational experiences for AI-powered chatbots, virtual assistants, voice bots, IVR, and digital banking assistants.

Key Responsibilities

·         Design end-to-end conversation flows, dialogue trees, intents, and customer journeys.

·         Develop prompts and interaction strategies for Generative AI and LLM applications.

·         Create natural, context-aware, compliant, and customer-centric experiences.

·         Collaborate with UX, product, business, contact center, and engineering teams.

·         Analyze customer feedback and conversational analytics to continuously improve experiences.

Required Skills

·         Conversation Design and UX Writing

·         Prompt Engineering and Generative AI

·         Chatbot, Virtual Assistant, and Voice Bot Design

·         Customer Journey Mapping and Human-Centered Design

·         Conversational AI and LLM fundamentals

·         Strong communication, stakeholder management, and analytical skills

Preferred: Experience with Copilot Studio, AWS Lex, Amazon Connect, Dialogflow, OpenAI/Azure OpenAI, or AWS Bedrock, preferably within BFSI, digital banking, or contact center environments.

Experience: 5+ years in Conversation Design, UX Writing, Customer Experience, or Conversational AI.