Technical Account Manager (TAM)

Job Title: Technical Account Manager (TAM)

Location: Mountain, View, CA/Remote

 

Role Summary

The Technical Account Manager (TAM) drives product adoption, provides proactive problem avoidance, and recommends leading practices that help our most strategic public sector customers accelerate digital transformations, secure cloud infrastructure, and scale cloud capabilities.

 

Key Responsibilities

• Lead technical activities across multiple work streams with key stakeholders and/or delivery partners, focused on cloud architectural advisory, operational excellence, and compliance.
• Collaborate with product and engineering teams as a customer advocate on new products, features, and bug fixes benefiting government and education customers.
• Partner with Support, Product Engineering, and Site Reliability Engineering to plan for customer events and launches; guide issues/escalations to resolution.
• Manage stakeholder relationships as a trusted technical advisor; lead quarterly reviews, host executive sessions, and develop tactical plans.

 

Required Qualifications

• 4+ years of customer-facing experience managing cloud platform implementations or transformation programs (launch/capacity planning, release management, technical support, escalation management, or consulting).
• 1+ year of hands-on experience with modern software development practices, microservices-based architectures, distributed systems, and APIs.
• At least one cloud platform professional-level certification — may be obtained after joining, but candidates should be on track to achieve this early in the role.
• Ability to travel up to 30% as needed.
• Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.

 

Preferred Characteristics

• Experience communicating complex concepts to technical and non-technical stakeholders at all levels.
• Excellent written/verbal communication, presentation, problem-solving, and client management skills.
• Calm under pressure; able to bring order to chaotic situations.