Customer Success Specialist

Customer Success Specialist | Farmers Branch, TX, United States | Hybrid We're hiring for a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. This employer is known for its platinum-grade protection, award-winning customer service, and a positive work environment that fosters innovation, creativity, and authenticity. The Role • Handle inbound calls from subscribers, resolving customer problems to avoid escalation. • Investigate customer cancellations by asking probing questions. • Interpret alarm signals and assist in cancelling dispatches for false alarms. • Manage billing disputes, perform small collections, and negotiate pricing for add-on equipment. • Provide basic troubleshooting for alarm systems, cameras, and components, escalating complex issues as needed. • Process customer requests for yard signs and insurance certificates, and promote self-service options. What You'll Need • At least 1 year of proven work experience in technical support or a similar role. • 2 years of call center experience is preferred. • Proficient problem-solving and communication skills. • Excellent computer skills and a minimum typing speed of 30 WPM. • Bilingual in Spanish is a plus, but not required. What's On Offer • Comprehensive benefits package including Medical, Dental, Vision, 401(k) with employer match, PTO, and paid holidays. • Opportunities for continuing education and career advancement within Customer Success and Customer Relationship groups. • Access to mental and physical health benefits, employee resource groups, and volunteer opportunities. • Discounted equipment and monitoring services, and an employee referral program. Apply via Haystack today!