Data Center Logistics Associate L3

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Level: Advanced

Employment Type: Full-Time, Onsite

The DC Logistics L3 is responsible for coordinating daily logistics execution within client data center and warehouse environments. This role serves as a senior operator, shift point of contact, and first level of escalation for logistics associates and specialists.

The Level 3 oversees assigned workflows including inbound receiving, outbound shipping, inventory control, rack deployment support, material staging, cycle counts, and service request execution. This role works closely with the DC Logistics Manager and operations leadership to ensure work is completed safely, accurately, and in alignment with client service level expectations.

Active Construction Environment & Required PPE

This role operates within an active data center construction and deployment environment. Employees may work in or around construction zones, loading docks, staging areas, equipment pathways, partially completed data halls, and areas with ongoing trade activity. Work conditions may include exposure to moving equipment, construction materials, uneven surfaces, elevated noise levels, changing access routes, and other hazards commonly associated with active construction sites.

All employees are required to follow site safety rules, posted signage, access restrictions, and direction from site leadership, safety personnel, and authorized construction management representatives. Employees must remain aware of their surroundings at all times, use designated walkways and approved work areas, and immediately report unsafe conditions, near misses, damaged equipment, or potential hazards.

Required Personal Protective Equipment must be worn at all times while operating in designated construction or deployment areas and may include, but is not limited to:

• Hard hat
• Steel-toed safety boots
• High-visibility vest or approved high-visibility clothing
• Safety eyewear / eye protection
• Work gloves

Key Responsibilities

• Lead daily logistics activities for assigned shift, site, building, or operational area.
• Serve as the primary point of contact for Level 1 and Level 2 team members during assigned operations.
• Coordinate and prioritize workloads across receiving, shipping, staging, deployment support, inventory control, and internal transport.
• Oversee the safe movement of materials, parts, racks, equipment, and inventory into, out of, and around client data centers.
• Assign tasks, monitor work progress, validate completion, and provide real-time operational guidance.
• Support and review inventory transactions, shipment documentation, ticket updates, cycle counts, and asset movement records.
• Maintain strict inventory control and ensure accurate and timely shipments, receipts, transfers, and reconciliations.
• Escalate blockers, material shortages, system issues, safety concerns, staffing gaps, or client-impacting risks to management.
• Participate in monthly, quarterly, or annual cycle counts and physical inventories.
• Identify variances, categorize root causes, track open actions, and support corrective actions.
• Train, coach, and mentor logistics team members on processes, systems, safety standards, and client expectations.
• Maintain strong working knowledge of all logistics systems, tools, work instructions, and site procedures.
• Support vendor inventory orders, task planning, OFCI or construction-related material flows, and deployment readiness activities as needed.
• Partner with cross-functional teams including data center operations, security, facilities, construction, procurement, and client representatives.
• Identify, document, and implement process improvements to increase safety, efficiency, accuracy, and service quality.
• Prepare shift updates, service status reports, issue logs, and performance observations for management.
• Promote a culture of accountability, urgency, collaboration, respectful communication, and operational excellence.
• Perform hands-on logistics tasks as needed to maintain service continuity.

Required Qualifications

• High School Diploma, GED, or equivalent experience.
• 3+ years of experience in logistics, warehouse operations, inventory control, data center operations, material handling, IT service delivery, or related field.
• 6+ months of experience in a lead, senior operator, trainer, coordinator, or supervisory capacity.
• Demonstrated knowledge of warehouse operations, inventory management, shipping, receiving, and service execution.
• Experience supporting physical inventories, cycle counts, discrepancy resolution, and inventory reporting.
• Strong computer skills, including Microsoft Office applications such as Excel, Word, Outlook, and Teams.
• Experience using inventory systems, ticketing systems, asset management tools, or warehouse management systems.
• Excellent verbal and written communication skills.
• Ability to direct work, manage competing priorities, and make sound decisions in a fast-paced environment.
• Strong customer service and relationship management skills.
• Ability to work independently and as a member of cross-functional teams.
• Ability to follow and enforce safety requirements and operational procedures.
• Ability to safely lift and move up to 50 pounds, with or without reasonable accommodation.
• Ability to stand, walk, and perform physical work for extended periods.
• Valid driver's license may be required depending on site responsibilities.
• Ability to pass required background checks, motor vehicle record checks, or site-specific screenings where applicable.

Preferred Qualifications

• Bachelor's degree or equivalent work experience.
• Logistics, supply chain, data center, inventory management, or leadership certification.
• 4+ years of experience in logistics, data center operations, IT hardware logistics, or technical warehousing.
• 1+ year of supervisory or team lead experience.
• Experience in hyperscale data center environments or large-scale deployment operations.
• Experience supporting rack deployment, construction material logistics, OFCI materials, bulk receiving, or asset lifecycle operations.
• Experience conducting root cause analysis, process improvement, or operational reporting.
• Forklift, powered industrial truck, DOT medical card, or other material handling certifications where applicable.
• Familiarity with service level agreements, KPIs, operational dashboards, and client-facing reporting.

Data Center Work Expectations

• Physical Environment: Work is performed across warehouse, loading dock, staging, secure storage, construction-adjacent, and active data center environments. Leads may move frequently between operational zones to coordinate work, validate execution, and resolve issues.
• Safety Standards: Responsible for modeling and reinforcing safe work practices. Must ensure team members follow PPE requirements, material handling procedures, equipment operation standards, escalation protocols, and incident reporting requirements. Leads are expected to intervene when unsafe conditions or behaviors are observed.
• Shift Expectations: Must be able to support assigned shift coverage and provide flexibility for overtime, weekends, holidays, deployment windows, inventory events, critical shipments, or emergency operational needs. May be expected to coordinate shift handoffs and provide daily operational updates.
• Dress Code/PPE: Must comply with and help enforce site dress code and PPE requirements. PPE may include safety shoes, high-visibility vest, gloves, hard hat, eye protection, hearing protection, ESD protection, or other client-required equipment.
• Security Requirements: Must understand and enforce client access control, badge compliance, escort procedures, chain-of-custody expectations, confidential material handling, and restricted-area requirements. Security clearance, background checks, and site-specific access approval may be required.
• Unique Working Conditions: Leads may work under time-sensitive deployment, receiving, or inventory deadlines and may need to coordinate with vendors, client teams, and multiple internal functions. The role may involve supervising work near sensitive production environments, active construction zones, and high-value infrastructure.
• Travel Requirements: Ability to travel up to 25% as required to support site operations, training, deployment activities, inventory events, client meetings, or other business needs.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.