First Level Supporter (m/w/d)

First Level Supporter | Düsseldorf, Germany | Hybrid We are hiring on behalf of a dynamic IT company in Düsseldorf looking for a dedicated First Level Supporter. This is an exciting opportunity to join a client-focused organization that values diversity and provides a stable, long-term employment path. The Role • Receiving and qualifying customer inquiries and incidents within the ticketing system. • Providing service-oriented support to business clients in a 1st Level environment. • Continuously optimizing operational processes and structures. • Documenting inquiries and incident reports. • Identifying problem areas and developing potential solutions. • Creating and maintaining customer-friendly information in knowledge bases. What You'll Need • Completed IT-related vocational training, retraining, or comparable qualification. • Initial experience in 1st Level Support is beneficial. • Strong knowledge of common Microsoft operating systems. • Good written and spoken German and English skills. • Pronounced customer and solution orientation. • Strong communication skills and initiative. • Quick comprehension and a high willingness to learn. • Willingness to work in a shift system, potentially with remote options. What's On Offer • Direct placement into attractive positions with reputable companies. • Close relationships with regional businesses built on years of market presence. • Appreciative and trustworthy support throughout the entire recruitment process. • Comprehensive preparation for interviews with the hiring client. Apply via Haystack today!