CRM Solution Architect (Microsoft Dynamics 365 CE / Power Platform)

Job Title: CRM Solution Architect (Microsoft Dynamics 365 CE / Power Platform)

Location: Remote
Duration: Long Term

Required Experience

• 10+ years of overall experience in CRM/Enterprise Applications.
• Minimum 4+ years of experience as a Microsoft Dynamics 365 CE Solution Architect.
• Strong functional knowledge of Microsoft Dynamics CRM with the ability to design enterprise-scale solutions.

Must-Have Skills

• Microsoft Dynamics 365 CRM / CE
• Dynamics 365 Sales
• Customer Service
• Dynamics 365 Marketing / Customer Insights
• Power Platform (Power Apps, Power Automate, Power BI)
• Dataverse
• Azure Integration Services
• Solution Architecture
• CRM Functional Consulting

Good-to-Have Skills

• Dynamics 365 Field Service
• Copilot Studio
• AI Builder
• Azure OpenAI
• Dynamics 365 Portals
• Power Virtual Agents
• Plugin & Custom Workflow Development
• Azure AD / ADFS / OAuth Authentication

Job Responsibilities

• Define end-to-end solution architecture for Microsoft Dynamics 365 Customer Engagement (CE).
• Design enterprise solutions across:
  • Dynamics 365 Sales
  • Customer Service
  • Marketing
  • Field Service
  • Customer Insights
• Gather business requirements and translate them into scalable functional and technical solutions.
• Lead solution design workshops, fit-gap analysis, proof of concepts (POCs), and architecture discussions with business and technical stakeholders.
• Design CRM data models, entities, business processes, security models, workflows, and user experience.
• Architect integrations between Dynamics 365 and external systems using Azure services, middleware, APIs, and custom connectors.
• Develop and extend CRM solutions using:
  • Power Apps (Canvas & Model-Driven)
  • Power Automate
  • Power BI
  • Dataverse
• Design and implement AI-enabled solutions using:
  • Copilot Studio
  • AI Builder
  • Azure OpenAI
  • Power Virtual Agents
• Drive governance, security, ALM (Application Lifecycle Management), and Microsoft Power Platform Center of Excellence (CoE) best practices.
• Perform architecture reviews and ensure adherence to Microsoft standards and best practices.
• Stay current with Microsoft Dynamics 365 releases, licensing, and product roadmap.

Technical Expertise

• Microsoft Dynamics 365 CE
• Power Apps (Canvas & Model-Driven)
• Power Automate
• Power BI
• Dataverse
• Azure Services
• Azure Logic Apps
• Azure Functions
• Azure Service Bus
• REST APIs
• OAuth / Azure AD / ADFS
• Plugin Development
• Custom Workflow Activities
• Solution Management
• CI/CD
• Application Lifecycle Management (ALM)

Preferred Experience

• Dynamics 365 Sales
• Customer Service
• Marketing
• Field Service
• Customer Insights
• Copilot for Dynamics 365
• AI Builder
• Copilot Studio
• Azure OpenAI Integration
• Power Platform Center of Excellence (CoE)

Role Expectations

• Provide technical leadership for active Dynamics 365 implementation projects.
• Support pre-sales activities, client presentations, and RFP responses.
• Build reusable accelerators, demos, and IPs for the Dynamics practice.
• Integrate and enhance UST Dynamics accelerators.
• Develop AI-driven CRM demonstrations using Microsoft Copilot technologies.
• Mentor development teams and establish architecture best practices.