Dynamics 365 Consultant - Remote (Harrisburg, PA-Occasional Travel)

Hi,

we are immediately looking for Dynamics 365 Consultant _ Remote (Harrisburg, PA- Occasional Travel) with one of our direct clients. if you are interested or know someone who is looking for projects, please respond with resume

Position: Dynamics 365 Consultant

Location: Remote (Harrisburg, PA-Occasional Travel)

Job Description:

• This role shapes a cohesive target design for Dynamics 365 Customer Service, Power Pages self-service portal, voice/IVR contact center capabilities, and governed Generative AI (Copilot/agent assist) while ensuring alignment with public-sector security, privacy, accessibility, records retention, and audit requirements.

Required Qualifications

• 8+ years leading customer engagement/contact center modernization initiatives, with public-sector or regulated industry delivery experience.
• Proven requirements leadership: workshop facilitation, documentation, traceability, and stakeholder consensus.
• Hands-on functional/architectural capability with:
• Dynamics 365 Customer Service
• Self-service portals (Power Pages or equivalent)
• Voice/IVR contact center design and routing concepts
• Practical GenAI/Copilot use cases with governance considerations
• Strong understanding of security and privacy fundamentals (least privilege, audit trails, data minimization).