Binder Claims Executive - US Casualty & Financial lines

ROLE: Claims Executive - US Casualty & Specialty Lines

LOCATION: LONDON - City

SALARY: £65,000

PURPOSE OF THE ROLE

My client is a well-established independent Lloyd's broker with a singular focus on improving the way businesses manage risk. On a mission to reinvigorate broking, they have ambitious growth plans and are looking to add a Claims Associate to their London team.

The successful candidate will provide technical claims support across multinational and multi-layered programmes, with a focus on US casualty binders, financial lines and property. You will be responsible for ensuring claims are valid, processed and paid within agreed timescales, acting as a key claims advocate for clients throughout the lifecycle of each matter.

RESPONSIBILITIES

Oversee and coordinate a portfolio of US casualty binder claims, including Professional Liability, General Liability, E&O, EPL, Crisis Management and other specialty liability classes, ensuring effective communication between clients, TPAs, coverholders and insurers

Review and assess claims information, coverage positions and carrier responses, providing clients with clear, commercially focused advice

Monitor claim progress from notification to resolution, ensuring all parties meet contractual, regulatory and service-level requirements

Act as a key claims advocate for clients, negotiating with insurers, TPAs, adjusters and legal representatives to support favourable and timely outcomes

Demonstrate strong working knowledge of CLASS and ECF systems, ensuring efficient submission, tracking and agreement of claims within the Lloyd's and company markets

Provide claims support across financial lines (D&O, E&O, Financial Institutions, Professional Indemnity) and property, including CAT and technical industrial risks, for both direct and reinsurance placements

Use broking systems to produce documents and accounting entries, ensuring their accuracy

Liaise with colleagues across London and overseas offices to deliver a consistent and collaborative claims service

Participate in client reviews, renewal preparation and underwriter and broker meetings

DAY TO DAY

Managing an active portfolio of US casualty binder claims from first notification through to settlement

Reviewing coverage positions and drafting commercially focused advice for clients

Submitting and tracking claims via CLASS and ECF, maintaining data accuracy across internal systems

Negotiating with insurers, TPAs, adjusters and legal representatives on behalf of clients

Liaising with London and overseas colleagues to ensure a consistent claims experience across the network

Attending client reviews, renewal meetings and market meetings as required

Ensuring claims records and data are maintained in line with Lloyd's and company market requirements

EXPERIENCE

Previous experience working with US casualty binders and third-party claims is essential

Good working knowledge of the (re)insurance market and London systems - CLASS, ECF and IMR

Knowledge of property and financial lines advantageous but not essential

Experience within the London Market, ideally within a Lloyd's broker or MGA environment

Knowledge of Eclipse and/or ImageRight advantageous

Ability to manage multiple priorities, re-prioritise workloads and meet deadlines in a fast-paced environment

SKILLS

Excellent communication skills with the ability to manage expectations and messaging across all stakeholders

Well organised with the ability to prioritise and re-prioritise workloads as demands evolve

Advanced Microsoft Excel and Word skills

A collaborative team player who is comfortable working across London and international offices

CII qualified or working towards qualification is advantageous

Commercially minded with a proactive, client-first approach

If you have the relevant experience or know someone that does, please contact me now on or email