Retail POS Technical Lead

Key Responsibilities

• Provide technical leadership for the architecture, design, implementation, testing, and delivery of retail POS solutions.
• Lead the modernisation of Legacy POS platforms into scalable, containerised, microservices-based solutions.
• Work with business stakeholders, solution architects, vendors, and engineering teams to translate business requirements into robust and future-ready POS solutions.
• Lead and support NCR Voyix and Emerald POS implementation, modernisation, testing, and support activities.
• Provide technical expertise across Self-Checkout (SCO) and retail checkout technologies.
• Oversee integration and management of POS peripherals, including:
  • Barcode scanners
  • Printers
  • Scales
  • Payment terminals/devices
  • Other in-store hardware
• Provide expertise in Store Controller operations, device management, hardware abstraction, and POS device integration.
• Design, develop, and maintain scalable test automation frameworks to improve test coverage, quality, and delivery efficiency.
• Lead automation initiatives using technologies such as Selenium Grid and Cucumber BDD.
• Explore and implement AI-driven quality engineering, intelligent test automation, emulators, and robotic validation solutions.
• Apply POS emulation, device virtualisation, and hardware abstraction layer concepts to support efficient testing and validation.
• Promote code quality and continuous improvement practices using tools such as SonarQube.
• Collaborate with platform, infrastructure, security, and operations teams to ensure reliable deployments and operational readiness.
• Act as the technical escalation point for complex POS and checkout-related issues.
• Provide technical coaching, mentoring, and guidance to cross-functional engineering and project teams.
• Drive continuous improvement, innovation, and engineering best practices across POS transformation initiatives.

Essential Skills & Experience

• Strong experience with NCR Voyix and/or Emerald POS platforms.
• Proven experience in retail POS implementation, modernisation, testing, and support.
• Strong understanding of Self-Checkout (SCO) and retail checkout technologies.
• Experience working with Store Controllers and POS device management.
• Hands-on experience integrating retail POS peripherals such as scanners, printers, scales, and payment devices.
• Strong experience developing and maintaining test automation frameworks.
• Hands-on experience with Selenium Grid.
• Strong knowledge of Cucumber BDD/Behaviour-Driven Development.
• Experience with POS emulation, hardware abstraction layers, device virtualisation, or retail systems testing.
• Experience with code quality and continuous improvement tools such as SonarQube.
• Understanding of modern application architectures, including microservices and containerised platforms.
• Experience providing technical leadership across complex retail technology or POS transformation programmes.
• Strong stakeholder management and communication skills.
• Ability to collaborate effectively with business, technical, infrastructure, security, operations, and vendor teams.

Desirable Skills & Experience

• Knowledge of PCI-DSS and payment industry standards.
• Experience with retail fuel/petrol forecourt systems.
• Experience with performance testing tools such as JMeter or LoadRunner.
• Experience with AI-driven quality engineering and intelligent test automation.
• Experience working with cloud, containerisation, or platform engineering technologies.
• Experience within large-scale supermarket, grocery, convenience, or retail environments.

Leadership & Collaboration

The successful candidate will be expected to:

• Provide technical direction and leadership across POS transformation initiatives.
• Mentor and support engineering and testing teams.
• Work closely with senior stakeholders and technology leaders.
• Manage technical risks, dependencies, and escalations.
• Drive engineering quality, automation, innovation, and continuous improvement.
• Ensure POS solutions are scalable, reliable, secure, and operationally ready.