Dynamics 365 CE Functional Support Consultant

Dynamics 365 CE Functional Support Consultant

Join a growing Managed Services practice where D365 CE expertise is in high demand. Flexible working, birthday leave and a team that actually enjoys working together.

Join one of ANZ's most respected Microsoft Partners - proudly named to the Microsoft Inner Circle for the 9th consecutive year.

At Fusion5, we're more than a solutions provider - we're a Transformation Partner. Across Australia and New Zealand, we help ambitious organisations unlock greater value, innovation and impact from their technology investments.

We're looking for a Functional Support Consultant - D365 CE to join our growing Managed Services practice in Sydney or Melbourne. This hands on functional support role involves keeping our clients' CE environments running well and helping them get more from the platform every day.

What You'll Do

• Act as a primary point of contact for CE support cases, taking ownership from initial triage through to closure.
• Configure and customise D365 CE to resolve client issues - including screen customisation, Business Process Flows, Power Automate flows and portal configuration.
• Triage, prioritise and document support cases accurately, working within agreed SLAs.
• Manage client expectations professionally, including navigating difficult conversations when things get complicated.
• Identify recurring issues and contribute proactively to problem prevention and knowledge sharing.
• Escalate complex or high priority issues appropriately, providing clear context to support fast resolution.
• Collaborate with functional consultants, delivery teams and technical colleagues across both AU and NZ.
• Maintain strong case documentation and contribute to continuous improvement across the support function.

What You'll Bring

• 3 5+ years of hands on D365 CE experience - generalist coverage across CE modules is key.
• Genuine configurator skills: you've built BPFs, customised screens and worked with Power Automate in a functional capacity, not just observed or documented others doing it.
• Customer Insights Journeys (CI J) and/or Customer Insights Data (CI D) experience - it's our top priority specialisation.
• Strong client communication skills - you can manage expectations, explain issues clearly and hold your own in a challenging client conversation.
• An ownership mindset - your CV reflects what you personally delivered, not just the teams you were part of.
• Experience in a managed services, support or high accountability consulting environment.
• The ability to juggle multiple clients and priorities while maintaining quality and composure.
• Full working rights in Australia or New Zealand (required).

What's in it for you?

At Fusion5 you'll have the autonomy to own your work, the backing of an established trans Tasman organisation, and the opportunity to work alongside people who care about outcomes - not just output. We're proud to be a diverse, inclusive and forward thinking employer.

• Collaborative, supportive culture where people enjoy working together.
• Flexible work arrangements and a genuine focus on work life balance.
• Birthday leave, volunteer days and regular social events.
• Clear development pathways and opportunities to grow with the practice.

Join us if you are a hands on CE consultant who takes pride in the quality of your support and wants to work within a team that truly goes beyond for its customers.