ServiceNow Systems BA

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

ServiceNow Systems BA
Location: Denver, CO (Hybrid schedule)
Duration: 12+ Months with opportunity to extend or convert
Role Type: W2 contract

Position Summary

The Business Analyst will support the SNAP-E program, a strategic initiative focused on advancing ServiceNow AI, automation, and digital workflow capabilities. This role will work closely with business stakeholders, ServiceNow platform teams, architects, developers, governance teams, and project leadership to gather requirements, document processes, define use cases, and drive successful project delivery.

Key Responsibilities

• Lead requirements gathering workshops and stakeholder interviews.
• Document business requirements, process flows, use cases, functional specifications, and user stories.
• Analyze current-state and future-state business processes.
• Partner with ServiceNow developers, architects, and governance teams to ensure requirements are clearly understood.
• Facilitate backlog grooming, prioritization, and sprint planning activities.
• Support implementation of AI, automation, and workflow solutions within the ServiceNow platform.
• Coordinate User Acceptance Testing (UAT) activities and business validation.
• Track project risks, dependencies, issues, and action items.
• Support change management, adoption, and communication activities.
• Maintain project documentation and knowledge transfer artifacts.

Required Qualifications

• 5+ years of Business Analyst experience supporting enterprise technology initiatives.
• Strong experience with Agile and Scrum methodologies.
• Expertise in business process analysis and requirements management.
• Experience writing user stories and acceptance criteria.
• Excellent communication, facilitation, and stakeholder management skills.
• Strong analytical and problem-solving abilities.

Preferred Qualifications

• Experience with ServiceNow platform initiatives.
• Experience supporting AI, automation, or digital transformation programs.
• CBAP, PMI-PBA, or equivalent Business Analysis certification.
• Utility or energy industry experience preferred.

*Beware of scams. S3 never asks for money during its onboarding process