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Amazon Connect developer

Nexylum Global LLCUnited States🇺🇸United StatesPosted 28 Jul 2026

Why This Role Stands Out

This hybrid role offers exciting opportunities to build sophisticated cloud-based contact center solutions for a leading financial institution, leveraging AWS services to enhance customer experiences and streamline operations. You'll thrive here if you possess strong Amazon Connect and AWS skills, enjoy complex problem-solving, and are eager to grow your expertise in a dynamic, secure environment. Apply now to shape the future of financial customer service!

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

An Amazon Connect developer at a financial institution like Citizens Bank builds and manages cloud-based contact center solutions, integrating AWS services like Lambda, Lex, and DynamoDB with banking systems to automate customer service workflows, streamline voice and chat routing, and secure customer data. 
Core Responsibilities
Design and code complex contact flows using Amazon Connect.
Build serverless integrations using AWS Lambda, API Gateway, and Amazon Lex for conversational AI and bots.
Connect the cloud contact center with CRM platforms (like Salesforce) and core banking data frameworks.
Ensure strict adherence to banking security, compliance, and data privacy standards. [1, 2, 3]
Key Skills Needed
Hands-on experience with Amazon Connect architecture and implementation.
Proficiency in programming languages like Python, Node.js, or Java for Lambda functions.
Knowledge of AWS core services (IAM, CloudWatch, DynamoDB, S3).
Familiarity with CI/CD pipelines, Infrastructure as Code (Terraform/CloudFormation), and agile delivery models. [1, 2, 3, 4]
If you are preparing for a role or project like this, would you like help with:
Common interview questions for an Amazon Connect developer?
Sample AWS architecture for a banking contact center?
Specific integration steps (e.g., Lambda or Salesforce)?

Skills

DynamoDB
Node.js
API Gateway
AWS
Agile
CloudFormation
Java
Python
Terraform

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