Desktop Support Officer

Desktop Support Officer

AARNet is seeking a motivated Desktop Support Officer who is keen to build their career in IT across multiple platforms and technologies. The successful candidate will be comfortable conversing with a wide range of people in a fast paced professional setting, with a one team attitude and displays flexibility, initiative and drive.

This is a full time permanent role in Sydney and will be providing support in our Chatswood office.

Key Responsibilities

• Provide desktop support and resolve problems to the customer satisfaction.
• Providing telephone, face to face and remote support to users regarding issues.
• Provide Microsoft 365 & Tooling Administration support.
• Setup devices such as laptops, computers, mobiles, servers and peripherals.
• Perform routine maintenance on laptops, computers, mobiles, and peripherals.
• Identify, log and resolve technical problems within our ticket management system.
• Escalate issues to Level 2 / 3 technical support team members and external vendors where necessary.
• Ensure accurate recording, documentation and tracking of Assets, Incidents, Requests, Problems and Changes in the designated ITSM platform.

Skills, experience & qualifications

• Working knowledge of Microsoft Desktop products.
• Working knowledge of MacOS and iOS products.
• Experience with Active Directory, Exchange, Remote Desktop Protocol.
• Experience with collaboration platforms utilising Zoom, Slack, Teams.
• Working knowledge of Microsoft Intune and Jamf for desktop deployment and management.
• Be proactive in maintenance and development of systems.
• Ability to prioritise workload.
• Attention to detail.
• Australian Citizenship is required for this role.

Competitive Benefits and Conditions

• Superannuation: Enjoy a 17% superannuation contribution.
• Parental/Adoption Leave: We offer 24 weeks of paid parental leave and superannuation top up.
• Secondary Carer Leave: 16 weeks of paid parental leave for secondary caregivers.
• Wellness Leave: 2 days per month paid Women's wellness leave.
• Family & Domestic Violence Leave: 20 days of paid leave.
• Other Supportive Leaves: Paid leave for various life events such as weddings, deaths, trauma, and disasters.
• Purchased Leave: Options to purchase additional Annual Leave.
• Flexible Work Options: We support work life balance.
• Equal Opportunity Focus: We value diversity and inclusion.
• Social Responsibility and Ethics: We lead by example.
• Cutting-Edge Technologies: Access to work with the latest industry technology.