CCaaS Cloud Engineer (W2 Contract)

• Experience with cloud-based contact center platforms such as:
• Genesys Cloud
• Amazon Connect
• Microsoft Dynamics Contact Center
• Five9
• Strong CCaaS domain knowledge.
• Experience working in Google Cloud Platform environments.

Technical Skills:

• BigQuery
• Big Data/Data Engineering
• PostgreSQL
• Data Platforms
• Data Processing Pipelines
• ETL/Data Integration
• Bash Scripting
• Contact Center Analytics/Data Processing

Preferred Background:

• Candidates who have worked on call center or customer service platforms.
• Exposure to cloud contact center implementations and migrations.