AI Technology IT Support Specialist (Mid-Level)

Job Description:

• Experience administering AI supporting infrastructure (servers, networks, storage, cloud environments).
• Familiarity with AI/ML platforms, software licensing frameworks, and enterprise configuration management.
• Skilled in system monitoring, performance tuning, and security controlsBackground in backup and disaster recovery architectures.
• Help desk or technical support experience, ideally for specialized tools or platforms.
• Strong troubleshooting capabilities across infrastructure, software, and user environments.
• Experience developing technical documentation (architecture diagrams, configuration runbooks, SOPs)Understanding of federal IT governance, compliance frameworks, and operational controls.
• Local candidate with availability to work on site 5 days/week at the client site in Woodlawn, MD
• Prior experience supporting government agencies, especially SSA.
• Experience in regulated environments requiring strong documentation discipline.
• Familiarity with AI/ML operational models, pipelines, and lifecycle management.
• ITIL, Security+, Cloud+, or similar certifications.

AI Software Licensing Management and AI Infrastructure Support

• Procure, track, and manage licenses for all AI related tools and softwareEnsure license compliance with vendor agreementsPerform renewals and updatesProvide periodic status and usage reports.
• Configure and maintain servers, storage, and network components for AI workloads.
• Monitor system performance, availability, and security posture.
• Implement backup and disaster recovery strategiesConduct routine patching, maintenance, and upgradesRecommend infrastructure scaling as AI usage grows.

End User Support for AI Tools

• Provide help desk and troubleshooting services for SSA AI usersAssist with onboarding, access provisioning, and account management.
• Deliver user training and prepare instructional guidesRespond promptly and professionally to user inquiries.

Technical & User Documentation

• Develop and maintain technical documentation such as architecture diagrams, configuration details, and maintenance proceduresProduce and update user manuals, FAQs, and training materials.
• Develop, implement, and maintain Standard Operating Procedures (SOPs) for AI system operations, security, data management, and user support.
• Support governance framework creation to meet federal regulations, SSA policies, and industry best practicesDefine and operationalize roles and responsibilities within the AI ecosystemTrain staff on SOPs and governance processes.

AI Reporting & Value Tracking

• Produce ongoing reports on AI usage, activity statistics, and code metrics Deliver quarterly reporting on measurable value gained by SSA through AI adoption.
• Submit weekly status reports Participate in recurring project meetings with SSA stakeholders Maintain clear documentation of communications and decisions.