Technical Training & Development Lead

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Technical Training & Development Lead is a senior individual contributor who owns the strategy, design, and continuous improvement of technical learning programs across data center operations. This role drives curriculum excellence, ensures workforce readiness as infrastructure scales, and serves as the primary technical training partner to engineering, operations, and safety stakeholders.

How You Will Make an Impact

• Assist in delivery of technical training curriculum in an in-person and/or virtual classroom environment when needed.
• Establish KPIs and success metrics for training effectiveness, time-to-competency, and workforce readiness.
• Advise management of skills gaps, workforce development priorities, and training investment decisions.
• Planning training logistics and communication templates for large technical rollouts.
• Work with the Operations Managers and Development Teams to understand the training needs of their community.
• Collaborate with the Training Program Manager to plan, build, update the training curriculum and Certifications exams.
• Build course materials such as slide decks, On the Job Training (OJT), assessments, and online courses.

What You Will Need to Succeed

• Minimum 3+ years of experience in Learning and Development
• Bachelor's degree in Learning and Development or commensurate experience is preferred.
• Effective presentation, interpersonal, multi-tasking, and writing skills are required.
• Effectively collaborate and influence across multiple teams and stakeholders.
• Customer service mindset, be highly motivated, and a team player.
• Experience conveying ideas both verbally and in written form, work independently, and prioritize job responsibilities.
• Available and able to travel if needed.
• Experience in technical writing preferred.
• Relevant experience in computer sciences is preferred.
• Previous program management.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.