Professional Services Engineer

Professional Services Engineer

£37,500 - £40,000 Bucks, Berks, Oxon, London & the South East Field-based (Home, Office & Customer Sites)

We're working with a well-established provider in the managed print and telecoms space to find a Professional Services Engineer to join their delivery team.

This is a hybrid technical role split between telecoms installation projects and broader IT/print support - a great fit for someone who enjoys variety and wants to build skills across both disciplines rather than sitting in one lane.

What you'll be doing:

• Acting as first point of contact for installation planning, liaising directly with customer IT teams to build out implementation plans
• Managing your own projects - defining requirements, working with account managers and customers, and overseeing delivery through to completion
• Carrying out site surveys and building/implementing telecoms installations
• Supporting the wider IT stack - diagnosing and resolving hardware, software, and network connectivity issues
• Logging and tracking work accurately through the service management system
• Escalating complex issues to management or specialist teams where needed
• Contributing to knowledge base documentation, particularly around print solution software
• Keeping relevant solutions certifications current

What they're looking for:

• Solid understanding of IT systems - Windows OS, Microsoft 365, Google Workspace, Azure
• Exposure to print solution software such as Papercut, MyQ, Optimidoc, or Uniflow is a strong plus
• Some grounding in telecoms/VOIP
• Comfortable working within a ticketing system (Vantage, ServiceNow, Zendesk, Freshdesk or similar)
• A genuinely strong communicator - someone who can explain technical things simply to non-technical people
• Organised, self-sufficient, and calm when things get busy