IT Support Analyst

Description

We are looking for an IT Support Analyst to provide dependable technical support for site personnel in Norcross, Georgia. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day technology issues, supporting end users, and maintaining a stable desktop environment. The role will focus on hands-on assistance across hardware, software, user accounts, and workplace productivity tools while helping keep support processes well documented.

Responsibilities

Oversee incoming support requests through ticketing platforms such as Jira, ServiceNow, or similar systems, ensuring issues are tracked, prioritized, and resolved in a timely manner. Diagnose and resolve desktop and laptop issues in Windows 10 and Windows 11 environments, including operating system, connectivity, and general user support concerns. Monitor remote site technology using network management tools such as Meraki and respond to alerts or service interruptions as needed.

Coordinate support for printers, copiers, scanners, and card readers, working directly with vendors when escalation or maintenance is required. Administer user accounts and access permissions through Active Directory Users and Computers, including account updates and basic user management tasks. Provide application support for business software such as Adobe products and other company-used platforms to help employees remain productive. Assist users with email and messaging issues through Exchange Admin Center and support Microsoft Office tools including Outlook, OneDrive, and SharePoint.

Create and maintain clear knowledge base documentation to capture troubleshooting steps, common solutions, and support procedures for ongoing team use.

Requirements

Experience supporting end users in a help desk, desktop support, or IT support analyst capacity.
Working knowledge of Active Directory for user account administration and access-related support.
Hands-on experience with Microsoft Windows 10 and Windows 11 troubleshooting in a business environment.
Familiarity with service desk ticket management processes and tools used to log and manage incidents.
Ability to troubleshoot common hardware, software, and peripheral issues with minimal supervision.
Experience supporting Microsoft Office applications, including Outlook, OneDrive, and SharePoint.
Strong communication and documentation skills, with the ability to explain technical issues clearly to non-technical users.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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