Quick overview
Job description
Department: Operations Solutions - NAM
Reports to: Senior Manager, Omnichannel Operations NAM
Your Opportunity at ARC’TERYX:
As the Specialist, Omnichannel Digital Experience, you will support how Arc'teryx's retail stores, Omnichannel services, and guest experiences show up across digital channels. Working closely with Digital Commerce, Product, UX, Analytics, Marketing, and Retail Operations teams, you will contribute to improvements that connect online and in-store shopping journeys.
Through data-driven insights, cross-functional collaboration, and continuous improvement, you will identify opportunities, provide recommendations, and support implementation of enhancements that improve guest engagement, Omnichannel service adoption, store visibility, and future digital capabilities. Your work will help support a seamless and connected Omnichannel experience, with strategic direction and prioritization set by the Senior Manager and relevant Digital Product leaders.
Meet Your Future Team:
The Operations solutions team plans and manages services, tools and initiatives that support our retail and digital teams in the service of our guests and store teams. We collaborate with cross-functional resources and external vendors to define and deliver business goals, and we inform intuition with data to continually improve our decision-making. Our team helps to prepare our business for the future, while ensuring we operate at our best in the present.