Service Delivery Manager / Facilities Coordinator

Job Title

Service Delivery Manager / Facilities Coordinator

Location & Role Type

Sydney, NSW Full Time

Job Description Summary

Drive facilities management service delivery across a diverse property portfolio focusing on client satisfaction and operational excellence.

About the Role

We have an exciting opportunity for an experienced Service Delivery Manager / Facilities Co ordinator to join our Integrated Facilities Management team. Supporting the Operations Manager, you'll play a critical role in the delivery of facilities management services across a diverse property portfolio throughout New South Wales. This role combines strategic asset management, contractor management, maintenance delivery and stakeholder delivery of preventative and reactive maintenance programmes across multiple sites. If you're passionate about customer service, operational performance and facilities management, this is an opportunity to make a significant impact and enhance outcomes.

Key Responsibilities

• Manage day to day facilities management operations across a diverse property portfolio.
• Deliver asset lifecycle management initiatives and support strategic asset planning.
• Oversee planned and reactive maintenance activities to ensure contractual compliance.
• Manage contractor performance, procurement activities and service delivery outcomes.
• Monitor work orders, approvals, quotations, invoices and purchase orders.
• Conduct site inspections and property condition audits across the portfolio.
• Support environmental, compliance and safety initiatives across all sites.
• Investigate and resolve escalations while maintaining exceptional customer service.
• Prepare monthly reports, meeting minutes and operational updates.
• Identify opportunities for innovation, cost savings and continuous improvement.
• Build strong relationships with clients, landlords, contractors and internal stakeholders.
• Support emergency response activities and critical incident management when required.

About You

• Experience managing facilities services across multi site property portfolios.
• Strong client relationship and stakeholder management experience.
• Demonstrated contractor and supplier management capability.
• Strong administration and systems capability within facilities or property environments.
• Experience managing maintenance programmes, budgets and asset lifecycle activities.
• Strong commercial awareness and problem solving skills.
• Excellent communication, negotiation and customer service skills.
• Ability to work autonomously while managing multiple competing priorities.
• Self motivated, adaptable and solutions focused.
• Relevant facilities management, building services or property qualification highly regarded.

What We Offer

• Hybrid working - in the office/onsite at Macquarie Park every Monday and Tuesday; Wednesday to Friday work from home.
• Opportunity to manage a large and complex client portfolio.
• Exposure to strategic asset management and facilities operations.
• Diverse role with significant stakeholder engagement.
• Strong career development opportunities within a global organisation.
• Supportive and collaborative team environment.
• Opportunity to drive innovation and continuous improvement.
• Access to development and career progression pathways.

Diversity & Inclusion

At Cushman & Wakefield, we are committed to fostering a diverse, inclusive and respectful workplace. We welcome applications from people of all backgrounds and experiences and are dedicated to creating an environment where everyone can thrive. As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.