Aladdin Application Support Engineer (L2 - L3)

Key Responsibilities

• Provide L2/L3 application support for the Aladdin platform, covering front office trading, order management, and portfolio construction workflows.
• Monitor, troubleshoot, and resolve issues in Aladdin batch processing cycles (Green Package and related batch jobs), ensuring timely completion and escalating failures as needed.
• Investigate and resolve trade execution and connectivity issues by analyzing FIX logs and message flows between Aladdin, brokers, and execution venues.
• Manage and troubleshoot broker mapping and static data setup within Aladdin to support accurate trade routing and settlement.
• Act as the primary liaison with BlackRock support and client service teams to log, track, and drive resolution of platform issues, enhancement requests, and release-related queries.
• Write and optimize SQL queries to investigate data issues, support root-cause analysis, and produce ad hoc reports for trading and operations stakeholders.
• Partner directly with front office users (portfolio managers, traders, and trading assistants) to understand issues, gather requirements, and provide timely, clear resolutions.
• Support incident, problem, and change management processes, including documentation of root cause analysis and resolution steps.
• Participate in Aladdin release testing, upgrades, and regression testing cycles, validating front office and trading functionality.
• Contribute to process improvement and automation initiatives to reduce recurring incidents and manual intervention.

Required Skills & Experience

• Hands-on experience supporting or working on BlackRock's Aladdin platform, specifically front office / trading modules.
• Working knowledge of Aladdin batch processing, including the Green Package and end-of-day/overnight batch cycles.
• Strong SQL skills for data investigation, troubleshooting, and query writing (Oracle/SQL Server or similar).
• Practical experience reading and interpreting FIX protocol logs to troubleshoot order and execution issues.
• Experience with broker mapping and static/reference data setup in a trading platform.
• Solid understanding of the trading lifecycle and trading domain concepts (order management, execution, settlement).
• Proven experience providing L2/L3 application support, including incident triage, root cause analysis, and escalation management.
• Experience coordinating directly with BlackRock (or equivalent vendor) support teams on platform issues and releases.
• Strong stakeholder management skills, with experience supporting front office users such as traders and portfolio managers.
• Excellent verbal and written communication skills, with the ability to translate technical issues for business users.

Preferred Qualifications

• Knowledge of Fixed Income and Equity products and their trading workflows within Aladdin.
• Experience with portfolio construction and order management concepts.
• Familiarity with ITIL-based incident, problem, and change management processes.
• Exposure to scripting or automation tools (e.g., Python, shell scripting) for support tooling.
• Prior experience in a capital markets, asset management, or trading technology environment.

Education

• Bachelor's degree in Computer Science, Finance, Engineering, or a related field (or equivalent practical experience).