Swedish Speaking Solutions Consultant - Work In Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer service landscape. We pride ourselves on delivering bespoke career solutions, making us the preferred partner for professionals seeking high-impact careers and rewarding jobs in Bulgaria.

Job Overview

We are currently seeking a dynamic professional for the Swedish Speaking Solutions Consultant position in Bulgaria, based in the vibrant capital of Sofia. This role is a cornerstone of our client's customer support services department, offering a unique opportunity to apply your linguistic expertise while driving excellence in client satisfaction.

Key Responsibilities

• Provide high-quality technical and functional support to customers in the Swedish language within a fast-paced Customer Support Services environment.
• Analyze complex customer inquiries and implement effective, professional solutions to ensure service excellence.
• Maintain comprehensive records of interactions in the CRM system to track and optimize service performance.
• Collaborate with international teams to share industry best practices and improve overall customer experience metrics.
• Identify potential service trends or technical issues and escalate them through the appropriate internal channels.
• Represent the company brand with professionalism, ensuring all communications align with corporate quality standards.
• Participate in regular team briefings and training sessions to stay updated on product and industry developments.

• Native or fluent Swedish (spoken and written) is absolutely essential for this role.
• Valid EU passport or a valid work permit for Bulgaria.
• Professional proficiency in English to collaborate with our diverse, international team.
• A background in customer support services or a strong desire to excel in a client-facing role.
• Exceptional problem-solving skills and a focus on delivering world-class service experiences.
• Ability to relocate to Sofia for this on-site Swedish-speaking jobs opportunity.

What We Offer

• Competitive Monthly Salary that reflects your skills and experience.
• Fully Paid Training programs to ensure your success in the customer support services sector.
• Comprehensive Health Insurance and wellness benefits.
• Fully Paid Relocation Package (flight, airport transfer, and hotel accommodation upon arrival).
• Attractive Monthly Performance Bonus based on quality and service KPIs.
• Career growth prospects within a global organization operating out of beautiful Bulgaria.
• And Much More, including team-building events and international workplace culture.

Life in Bulgaria

Choosing to work in Sofia means embracing a lifestyle where history meets modernity. Bulgaria offers a rich cultural heritage, stunning mountain landscapes, and a vibrant city life that is both affordable and welcoming for expatriates. As one of the most exciting hubs for Swedish-speaking jobs in Eastern Europe, Bulgaria provides a perfect balance of professional challenge and a high quality of life.

Beyond the professional benefits, living in Bulgaria allows you to enjoy world-renowned cuisine, a pleasant climate, and a growing international community. We take care of your transition with our comprehensive relocation support, ensuring that your move to Bulgaria is seamless, allowing you to focus on building a successful future in this Swedish Speaking Solutions Consultant position in Bulgaria.

How to Apply

If you are ready to take the next step in your career and join a top-tier firm, we invite you to apply now and become part of our team in Sofia. Please submit your updated CV for the Swedish Speaking Solutions Consultant position in Bulgaria, and a member of the Mercier Consultancy Group recruitment team will reach out to discuss your profile.