Technical Keying & Coding Specialist

Key Details

• Customer Service & Contact Center Operations
• No Travel Required
• 07-Aug-2026

About the Opportunity

Join ASSA ABLOY, a global leader in access solutions and home to trusted brands like Lockwood, Yale and Abloy. We are looking for a Technical Keying & Coding Specialist to play a critical role in delivering secure, compliant and high-quality restricted keying solutions across Australia. This is a hands on specialist role where your technical expertise will directly support some of the country's most secure keying systems.

Why this role matters

You will help protect the integrity of high-security key systems, supporting customers and teams to achieve reliable, compliant and effective security outcomes.

What you'll be doing

• Design and maintain restricted and master key systems
• Manage keying data in ProMaster and approved platforms
• Provide expert support on complex keying and coding enquiries
• Troubleshoot technical system and keying equipment issues
• Ensure compliance with security, authorisation and quality standards
• Partner with Customer Service, Sales and Operations teams
• Identify improvements to enhance accuracy and efficiency

About you

You are a detail oriented technical specialist who enjoys solving complex challenges and delivering accurate, high quality outcomes.

To be successful in this role, you'll have

• Experience with restricted and master key systems
• Strong knowledge of ProMaster or a similar key management system
• Proven analytical and problem solving capabilities
• Exceptional attention to detail and accuracy
• Confidence managing complex technical enquiries and customer requirements
• Experience within security, manufacturing, or regulated industries (desirable)
• Locksmithing experience or qualifications (desirable)

What success looks like

• Accurate, secure and consistent keying outcomes across Australia
• Strong system integrity and governance
• Being a trusted technical expert within the business
• Contributing to operational efficiency and customer confidence
• Work with Australia's most recognised security brands
• Melbourne based role with free onsite parking (Oakleigh)
• Career development within a global market leader
• Supportive, inclusive culture and EAP wellbeing support

We encourage applicants from all gender identities, Aboriginal and Torres Strait Islander cultures, people with disabilities, and culturally diverse backgrounds to apply.

Only successful candidates will be contacted. No unsolicited agency applications please.