Sales and Service Banker, Watertown, MA

Sales and Service Banker, Watertown, MACountry: United States of America

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. The Sales and Service Banker serves as a trusted advisor to customers with a focus on building strong, long-lasting relationships by understanding their financial needs and goals.

This role involves providing tailored solutions for banking, lending, and investment products while delivering exceptional customer service, minimizing risk and defending against fraud. Sales and Service Bankers proactively engage with customers assisting with various financial needs, processing teller transactions, identifying cross-sell opportunities, resolving issues, and educating them on digital banking tools. Collaborating with team members to drive branch sales targets and contribute to the overall success of the bank.

Responsible for meeting the financial needs of the customer to include transactional, servicing, and product. Identify opportunities to grow banking relationships through branch activities, including calls, transactions, account support, portfolio management, and partner referrals. Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. Collaborate with team members and partners to achieve branch goals and drive overall performance. Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.

Foster customer loyalty by addressing concerns and providing timely resolutions. Engage customers with digital platforms to enhance customer interactions and educate them on self-service options. Communicate clearly and effectively with customers in person, over the phone, or through digital channels. Perform teller transactions, including deposits, withdrawals, and transfers, while ensuring accuracy and efficiency. Handle cash and maintain accurate cash drawer balances. Assist with custodianship, audits, and other operational tasks.

Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense. Responsibilities may extend to supporting nearby branch locations based on business necessity. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma, or GED - Required
Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred

6+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results - Required. (6+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Sales and Service Banker role.

District Executive, District Operations Manager and Region President endorsement of performance - Required. (6+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required. (6+ Months Cash handling experience - Required.
~ Established relationship-building skills with a focus on customer experience and loyalty.
~ Excellent customer service skills and a passion for helping others.
~ Ability to learn and apply sales techniques to recommend products and services that meet customer needs.
~ Proficient in using digital tools and technology to enhance customer engagement.
~ Ability to follow directions, policies, and procedures.
~ Ability to identify and escalate concerns of risk to appropriate channels.
~ Computer proficiency and basic math skills.
~ Ability to work branch hours, which can include weekends and evenings.

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Experience in Microsoft Office products.
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.
For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.

Risk Culture:
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

You may be evaluated in part based upon your performance of the tasks listed in this job description. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.