Technical Support & Onboarding Analyst

• 4 or more years of experience in technical customer support and business systems analysis.
• Proficiency in Single Sign-On (SSO) authentication, account provisioning, and identity recovery.
• Experience with electronic reporting platforms, vital records data systems, or healthcare databases.
• Experience in technical workflow analysis to optimize business processes for electronic adoption.
• Experience with Microsoft Office applications including Excel, Word, Teams, and SharePoint repositories.
• Experience in logging application defects, technical issue escalation, and end-user training.
• Excellent verbal and written communication skills.

• Guide external healthcare personnel through electronic portal enrollment and account registration procedures.
• Assist users with Single Sign-On credential setup, password resets, and account unlocking requests.
• Evaluate stakeholder operational workflows and recommend strategies to accelerate digital system adoption.
• Identify, document, and escalate technical application bugs and system deficiencies to engineering teams.
• Maintain structured tracking of user adoption rates, enrollment statuses, and support tickets.
• Direct facility administrators and clinical staff to self-service technical documentation and training materials.
• Partner with Quality Assurance and workflow units to resolve complex stakeholder access roadblocks.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.