Rezeptionist - "Der Willkommensheißer"*

Rezeptionist | Bochum, Germany | Hybrid This employer is one of Europe's largest owner-managed hotel groups, boasting over 150 hotels and a reputation for diverse, centrally located accommodations. They are known for their commitment to developing talent within a supportive, family-led environment. Recently, this group has entered a significant partnership, integrating its brands into a global hotel network. The Role • Serve as the primary point of contact for guests during morning and evening shifts. • Manage guest check-ins and check-outs efficiently and professionally. • Handle guest inquiries, provide local recommendations, and ensure a welcoming atmosphere. • Process reservations and maintain accurate guest records. • Engage in professional telephone and email correspondence. What You'll Need • A passion for hospitality and a genuine desire to make guests feel welcome. • Empathy and an authentic approach to guest service. • Flexibility to work various shifts, including mornings and evenings. • Strong PC proficiency for handling reservations and hotel systems. • A collaborative team spirit and ability to work effectively with colleagues. • Excellent communication and interpersonal skills. What's On Offer • A dynamic role within a well-established and growing European hotel group. • Exposure to diverse hotel brands and the opportunity to be part of an exciting global partnership. • A culture that values individuality, respect, honesty, and passion. • Attractive employee rates for hotels within the group and worldwide partner hotels. Apply via Haystack today!