Rezeptionist - "Der Willkommensheißer"*

Rezeptionist | Bochum, Germany | Hybrid

This employer is one of Europe's largest owner-managed hotel groups, boasting over 150 hotels and a reputation for diverse, centrally located accommodations. They are known for their commitment to developing talent within a supportive, family-led environment. Recently, this group has entered a significant partnership, integrating its brands into a global hotel network.

The Role

• Serve as the primary point of contact for guests during morning and evening shifts.
• Manage guest check-ins and check-outs efficiently and professionally.
• Handle guest inquiries, provide local recommendations, and ensure a welcoming atmosphere.
• Process reservations and maintain accurate guest records.
• Engage in professional telephone and email correspondence.

What You'll Need

• A passion for hospitality and a genuine desire to make guests feel welcome.
• Empathy and an authentic approach to guest service.
• Flexibility to work various shifts, including mornings and evenings.
• Strong PC proficiency for handling reservations and hotel systems.
• A collaborative team spirit and ability to work effectively with colleagues.
• Excellent communication and interpersonal skills.

What's On Offer

• A dynamic role within a well-established and growing European hotel group.
• Exposure to diverse hotel brands and the opportunity to be part of an exciting global partnership.
• A culture that values individuality, respect, honesty, and passion.
• Attractive employee rates for hotels within the group and worldwide partner hotels.

Apply via Haystack today!