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Techno-Functional Analyst
Scalable SystemsToronto, ON🇺🇸United StatesPosted 5 Aug 2026
Quick Overview
Work Type
Hybrid
Level
Mid Senior
Job Description
Scalable Systems is a USA based Big Data, Analytics and Digital Transformation company focused on vertical specific innovative solutions. By providing next generation technology solutions and services, we help organizations to identify risks & opportunities, achieve operational excellence and to gain an innovative edge.
Job Description: IBMS (Operative BMS) SME – Techno-Functional Analyst
Toronto, ON - Hybrid (2-3 Days WFO)
6-12 months
Client - Telecom Domain
Role Descriptions: Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk environmentTroubleshoot issues in scheduling| ad sales| traffic| and billing modulesHandle incidents| service requests| and user queries via ticketing toolsPerform SQL-based database troubleshooting| data validation| and fixesInvestigate and resolve data inconsistencies and system integration issuesConduct root cause analysis (RCA) and ensure SLA adherenceSupport user access| configurations| and minor enhancementsWork closely with sales| traffic| finance| and technical teams
Essential Skills: Strong experience in Operative IBMS BMS systemKnowledge of broadcast/media workflows (scheduling| ad sales| traffic| billing)Hands-on SQL & database troubleshooting (mandatory)Experience in helpdesk / EUC support environmentFamiliarity with ServiceNow/JIRA or similar toolsStrong analytical| problem-solving| and communication skillsUnderstanding of infrastructure / EUC environment (VDI| VPN| etc.)Knowledge of integrations and reporting tools
Job Description: IBMS (Operative BMS) SME – Techno-Functional Analyst
Toronto, ON - Hybrid (2-3 Days WFO)
6-12 months
Client - Telecom Domain
Role Descriptions: Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk environmentTroubleshoot issues in scheduling| ad sales| traffic| and billing modulesHandle incidents| service requests| and user queries via ticketing toolsPerform SQL-based database troubleshooting| data validation| and fixesInvestigate and resolve data inconsistencies and system integration issuesConduct root cause analysis (RCA) and ensure SLA adherenceSupport user access| configurations| and minor enhancementsWork closely with sales| traffic| finance| and technical teams
Essential Skills: Strong experience in Operative IBMS BMS systemKnowledge of broadcast/media workflows (scheduling| ad sales| traffic| billing)Hands-on SQL & database troubleshooting (mandatory)Experience in helpdesk / EUC support environmentFamiliarity with ServiceNow/JIRA or similar toolsStrong analytical| problem-solving| and communication skillsUnderstanding of infrastructure / EUC environment (VDI| VPN| etc.)Knowledge of integrations and reporting tools
Scalable Systems is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
Skills
SQL
Jira
Root Cause Analysis
Scheduling
ServiceNow
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