Supply Chain Manager - RMA

Summary:

• We are seeking a Global Returns Analyst to support our retail channel operations team in the AR/VR industry. The ideal candidate will have experience working with enterprise-level supply chain functions and a strong background in returns management.

Responsibilities:

• Processing RMAs and analyzing driving factors for returns.
• Partnering with service centers to resolve return-related issues.
• Resolving discrepancies via Jira cases with service centers.
• Validating returns and ensuring data accuracy.
• Filing disputes for all retail customers through their portals and processes.
• Identifying opportunities for process automation and efficiency improvements.
• Leveraging AI tools to streamline returns workflows and reporting.

Required Qualifications:

• 6-8 years of experience in RMA processing and returns analysis (not just RMA focus but more a system/process automation focus).
• Experience using ERP systems, ideally Oracle.
• Background in consumer electronics retail operations.
• Strong analytical skills with ability to identify root causes of returns.
• Experience with process automation and workflow optimization.
• Familiarity with AI-powered productivity tools.
• Proficiency in Jira or similar case management systems.
• Retail compliance and dispute resolution.

Must-Have Skills:

• Experience using ERP systems, ideally Oracle.
• Background in consumer electronics retail operations.
• Strong analytical skills with ability to identify root causes of returns.
• Strong experience with process automation and workflow optimization.
• Familiarity with AI-powered productivity tools.
• Proficiency in Jira or similar case management systems.
• Retail compliance and dispute resolution.

Years of Experience: 6-8 years of experience in RMA processing and returns analysis (not just RMA focus but more a system/process automation focus).

Education: Bachelor s degree within related fields similar to Supply Chain.

Interview: 1-2 | Behavioral | 45 Minutes - Virtual.