System Administrator

Job Description

We are looking for a System Administrator to support print management solutions & secure data access to users. This position will be full-time and hybrid in Concord, NH.

What You'll Do

• Monitors and analyzes Help Desk requests; performs initial triage, evaluation, second tier resolution, or transfers requests to a senior level technician as needed

• Creates and manages DHCP reservation records utilizing Microsoft DHCP Server

• SMB network scanning including Windows File Server management, Folder, and Share security

• Network Printing Administration

• Deployments - involves managing print servers, configuring printer queues & ensuring proper permissions are set for users

• Removals - safely decommissioning printers from networks making sure user access is removed & associated data handled properly

• Scanning/Troubleshooting - addressing issues related to network connectivity, printer malfunctions & user problems. May involve diagnosing problems through network protocols like DNS and DHCP

• Administers secure user access to AD and Azure secured shared resources for Executive Branch agencies; ensures access is compliant with HIPPA, CJIS, PCI, FTI, FERPA, etc. requirements

• Works with PowerShell/Graph scripts to provide efficiencies for and optimization

• Provides file recovery with Volume Shadow Services and current file backup software

• Provides guidance for user self-service of cloud file and email recovery

• Develops, maintains, and follows, documentation related to MCS processes, procedures, and standards

• Contributes ideas for process and workflow improvement

• Partners with technicians from other DoIT divisions and bureaus to provide support and solutions

• Follows all established DoIT and State policies, standards, and procedures

 

Required:

• 3 years' experience with Network Printing Administration - including deployments, removals, scanning and troubleshooting of network printing

• 3 years of general networking experience - DNS, DHCP, IP protocols, troubleshooting access to network resources as it relates to connectivity

• 3 years of Microsoft Windows Server administration experience (Windows Server 2016 - 2022)

• 3 years of SMB-based Network Scanning experience including Windows File Server management, Folder and Share security

• 3 years of Windows Active Directory Identity Administration AND Azure AD Identity Administration experience

• Exceptional communication skills and professionalism as dealing with users of all levels within organization

 

Preferred:

• 2 years of PowerShell/Graph Scripting experience

• File Access and Recovery - Experience recovering files with VSS and recovering files from backup

• Documentation Proficiency

• MS SharePoint, Teams & OneDrive - troubleshooting user access from the backend - authentication, permissions, licensing

• Information Security experience