Datacenter Field Operations Technician

Experience Levels:

• 3-5 Years / 5-8 Years / 8+ Years
• Note: The role requires 2-5 years of experience in data center operations, structured cabling, fiber optic installation/testing, or telecom/network infrastructure support. Experience deploying 50+ racks is preferred.

Ideal Candidate Profile: Experience in one of the following roles:

• Data Center / Fiber Optic / Structured Cabling Technician
• Telecom / Network Deployment / Network Infrastructure Technician

Core Qualifications:

• Hands-on experience in fiber optics, structured cabling (including Cat6A), rack and stack, testing, and break-fix support.
• Proficiency with testing tools (OTDR, power meters, cable testers) and physical network troubleshooting (Layer 1).
• Experience using ticketing systems.

Key Responsibilities:

• Equipment Installation & Deployment: Install server racks and network equipment; connect switches; manage, label, and route fiber optic and copper cabling; support rack moves, upgrades, and decommissioning.
• Network Testing: Test newly installed fiber and network circuits using OTDR and power meters to verify quality and signal strength.
• Troubleshooting & Repair: Diagnose connectivity issues, replace faulty hardware (cables, optics, switches), and respond to critical outages.
• Maintenance: Perform preventive maintenance, clean fiber optic connectors, inspect routing, and support new build-outs.
• Safety & Compliance: Follow data center safety procedures, use required PPE/ESD protection, and adhere to lockout/tagout protocols.
• Collaboration: Work with engineering, facility, and supply chain teams; maintain ticket updates and provide clear shift handovers.

Preferred Skills & Certifications:

• Experience with liquid-cooled data center racks, barcode scanning, asset tracking, and large hyperscale data centers.
• BICSI Installer or Technician certification.
• OSHA 10 or OSHA 30 certification.

Physical Requirements:

Ability to lift 50+ lbs regularly, stand/walk for extended periods, work on ladders/lifts, and handle small components in warm data center environments