Scrum Master ( Agile Coach) with CRM (Only Visa Independent Candidate/W2/EST

Key Responsibilities

• Lead Agile delivery across strategic technology initiatives.
• Facilitate sprint planning, daily standups, sprint reviews, retrospectives, backlog refinement, and release planning.
• Coach Scrum teams, Product Owners, stakeholders, and leadership on Agile principles and best practices.
• Remove impediments and proactively identify risks affecting project timelines, scope, quality, and delivery.
• Foster accountability, collaboration, transparency, and continuous improvement across teams.
• Help drive Agile maturity across multiple teams and departments.
• Lead Agile delivery efforts for CRM implementations, upgrades, integrations, enhancements, and optimization initiatives.
• Support technology projects involving member engagement platforms, digital banking, workflow automation, data management, enterprise applications, and systems integrations.
• Coordinate activities across developers, business analysts, architects, QA teams, vendors, Product Owners, and business stakeholders.
• Manage dependencies between technology workstreams and third-party vendors.
• Partner with business leaders to prioritize initiatives and align technology delivery with organizational objectives.
• Communicate status, risks, roadblocks, dependencies, and milestones to stakeholders and executive leadership.
• Bridge communication between technical and non-technical stakeholders.
• Support organizational change management and user adoption efforts.
• Monitor Agile metrics including velocity, sprint predictability, team capacity, and release readiness.
• Develop dashboards and reporting to provide visibility into delivery performance.
• Identify and recommend process improvements that increase delivery speed, quality, and stakeholder satisfaction.

Required Qualifications

• 5+ years of experience as a Scrum Master, Agile Coach, or Agile Project Manager.
• Proven experience supporting technology-focused projects and Agile software/technology delivery teams.
• Experience supporting CRM-related projects, implementations, integrations, or platform enhancements.
• Strong understanding of Scrum, Kanban, SAFe, and broader Agile methodologies.
• Strong experience facilitating Agile ceremonies across distributed and cross-functional teams.
• Demonstrated ability to coach teams and improve Agile delivery practices.
• Strong communication, stakeholder management, facilitation, and conflict-resolution skills.
• Experience with Jira, Azure DevOps, Confluence, or similar Agile delivery tools.
• Bachelor’s degree or equivalent professional experience.

Highly Preferred

• Experience within Credit Unions, Banking, Financial Services, or FinTech.
• Experience supporting CRM platforms such as Microsoft Dynamics 365, Salesforce, HubSpot, or similar solutions.
• Knowledge of digital banking platforms, online account opening, loan origination systems, and member service technologies.
• Experience supporting third-party technology implementations and vendor relationships.
• CSM, PSM, SAFe Scrum Master, or equivalent Scrum certification.
• Agile Coaching certification is a plus.

Ideal Candidate

The strongest candidate will combine deep Scrum Master/Agile coaching expertise with hands-on technology delivery experience, particularly around CRM and digital transformation. Financial services, banking, or credit union experience is strongly preferred.

The client needs someone who can independently drive Agile execution, remove barriers, improve team performance, and successfully coordinate complex technology initiatives—not simply facilitate Scrum ceremonies.

This is a fast-moving opportunity with significant exposure across the organization and strong potential to convert to a full-time position.